Rebekah Gomez
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Excelled in risk management, regulatory compliance, and building referral networks, significantly enhancing client satisfaction and operational efficiency. Demonstrated expertise in decision-making, fostering strong relationships and achieving goals.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Officer
Amarillo National Bank
03.2013 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Bank Teller Supervisor
Amarillo National Bank
08.2007 - 03.2013
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
Education
GED -
Amarillo College
Amarillo, TXSkills
- Goal-Oriented
- Document Review
- Document analysis
- Attention to Detail
- Customer Service
- Product Education
- Loan File Maintenance
- Decision-Making
- Data Entry
Timeline
Mortgage Loan Officer
Amarillo National Bank
03.2013 - Current
Bank Teller Supervisor
Amarillo National Bank
08.2007 - 03.2013
GED -
Amarillo College