Rebekah Gray
IHG Hotels
Manchester,TN
8
years of professional experience
Bringing strong leadership and team-building skills in hospitality environments, with expertise in training and mentoring staff. Experienced in maintaining high standards of cleanliness and customer service. Effective at coordinating tasks and ensuring operational efficiency while addressing client needs.
Work History
Assistant Housekeeping Supervisor
3 Months- Supervised housekeeping attendants, reinforcing cleanliness standards and daily room readiness.
- Inspected guest rooms and public areas, resolving deficiencies before occupancy.
- Coordinated with front office and maintenance teams to support smooth room turnover.
- Trained new staff on cleaning procedures, safety practices, and service expectations.
- Monitored linen, supplies, and equipment to maintain efficient housekeeping operations.
- Assigned work priorities based on arrivals, departures, and special guest requests.
- Documented inspection findings and followed through on corrective actions with staff.
- Supported compliance with brand standards, sanitation requirements, and workplace safety guidelines.
- Facilitated open team communication by holding regular meetings to discuss performance goals, challenges, and potential solutions.
Assistant Housekeeping Manager
3 Years 6 Months- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Trained new employees on duties and responsibilities of department.
- Provided guidance and support to housekeeping staff as needed.
- Performed regular inspections of guest rooms and public areas to ensure cleanliness.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Monitored daily operations of housekeeping staff and provided feedback.
- Assisted in resolving customer disputes or complaints in an efficient manner.
- Investigated complaints about service and room cleanliness to take corrective action.
- Monitored work areas to verify that established sanitation standards were followed.
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques.
- Promptly addressed any issues or concerns related to employee performance.
- Coordinated with maintenance teams regarding repair requests from guests.
- Maintained assigned areas to the highest standards of cleanliness and organization.
- Enforced safety protocols and ensured that all equipment was properly maintained.
- Examined building to determine need for repairs and cleaning issues.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
OFFICE MANAGER
3 Years 9 Months- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timely, professional communication.
- Created and maintained filing systems to ensure accurate record keeping.
- Training new employees
- Cleaning residential homes
- Quality Inspections
Education
HIGH SCHOOL DIPLOMA
Skills
Department coordination
Ordering cleaning supplies
Customer service
Cleaning techniques
Cleaning rooms
Inspecting clean and dirty rooms
Vacuuming and sweeping
Staff training and development
Cleaning bathrooms
Customer service-focused
Cleaning practices
Sorting and washing laundry
Dusting furniture
Folding clean laundry
Quality assurance
Team building
Training and mentoring
Personal Information
Title: Housekeeping Supervisor
Timeline
Assistant Housekeeping Supervisor
IHG Hotels
07.2026 - CurrentRead More
Assistant Housekeeping Manager
Hampton Inn and Suites
04.2022 - 10.2025Read More
OFFICE MANAGER
The Cleaning Authority
06.2018 - 03.2022Read More
McClure North
HIGH SCHOOL DIPLOMA
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