Rebekah Gue
Martinsburg,WV
Overview
1
1
year of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Winchester, Virginia
10.2024 - Current
- Assisted members with account inquiries and service requests.
- Resolved member concerns through effective communication and problem-solving skills.
- Educated members on using online banking tools effectively.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Have account compromise skills.
- have debit card and credit card fraud skills
- Able to open new accounts for new member or multiple accounts for existing members
Education
High School Diploma -
Penn Foster High School
Scranton, PA07-2015
Skills
- Account management and fraud detection
- Online banking support and transaction processing
- Conflict resolution and effective communication
- Customer relationship management
- Call center operations
- Time management and organizational skills
Timeline
Member Service Representative
Navy Federal Credit Union
10.2024 - Current
High School Diploma -
Penn Foster High School
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