Rebekah Hartman
Payson,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
South County Lanes
Payson, UT
09.2020 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided training support for new hires related to customer service processes and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Payson High School
Payson, UT05-2023
Some College (No Degree) -
UVU
Orem, UTSkills
- Active Listening
- Time Management
- Organization
- Teamwork and Collaboration
- Team building
- Multitasking
- Written Communication
- Verbal Communication
- Task Prioritization
Certification
- Food Handlers Permit
Timeline
Customer Service Representative
South County Lanes
09.2020 - Current
High School Diploma -
Payson High School
Some College (No Degree) -
UVU
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