Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rebekah Igafo

San Bruno,CA

Summary

Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices.

Quality-driven and focused on keeping transportation and logistics businesses agile and efficient in changing market conditions. Background includes hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.

Overview

25
25
years of professional experience

Work History

Senior Manager

FedEx Ground
Tulsa, OK
06.2000 - 03.2014
  • Managed inventory, production, workflow and distribution, analyzing each stage of the sortation operations and recommending improvements to streamline processes
  • Ensured vehicles were maintained and ready for operation
  • Motivated staff towards achieving all on-time delivery targets through timely completion of inbound and outbound sort operations
  • Led teams focused on Standard Operating Procedures and Operational Processes to meet internal audits and controls
  • Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives
  • Evaluated hiring, firing and promotions requests
  • Determined priorities and set policies for leadership team
  • Supervised proper loading and unloading of cargo on vehicles and trailers, in addition to high-impact transportation and logistics initiatives
  • Collaborated with industry partners to build valuable relationships and achieve operational targets
  • Led employee performance reviews and discussed improvement strategies with each team member
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Evaluated reports from front-line managers to make managerial key decisions
  • Established priorities and clear policies for station operations area

District Manager

FedEx Office
San Francisco, CA
08.2014 - 09.2019
  • Drove sales for 16 stores in district, generating $18 in annual volume.
  • Met deadlines by proactively managing individual and team tasks and implementing standard operating processes.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Held weekly meetings with managers to identify techniques to overcome obstacles.
  • Built positive and productive relationships with store and field leadership.

Reimbursement Specialist

Genentech
South San Francisco, CA
09.2019 - Current
  • Created documents in accordance with payer guidelines and submitted to appropriate parties
  • Coordinated with insurance providers to verify customer's policy benefits in relation to member claims
  • Routinely collaborated with department managers to correct problems and improve services
  • Verified clients' medical insurance claims coverage by coordinating with providers

Education

Some College (No Degree) - Business Administration And Management

Ohio Christian University
Circleville, OH
2014

Some College (No Degree) - Pre-ministerial Studies

Rhema Bible College
Broken Arrow, OK
2000

Skills

  • Health insurance
  • Logistics operations management
  • Strategic planning
  • Cross-functional collaboration
  • Team leadership
  • Data collection and analysis
  • Staff management
  • Staff recruiting
  • Customer service-focused
  • Contract negotiation
  • Building operations
  • City and county regulations

Accomplishments

  • Participated in community outreach events like Nursing Home Visitations, and Homeless Feed.
  • Revamped Assistant Manager Program
  • Instrumental in building high potential managers bench program
  • Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire onboarding process.
  • Earned "Senior Manager " Award for successful launch of new building operation.

Timeline

Reimbursement Specialist

Genentech
09.2019 - Current

District Manager

FedEx Office
08.2014 - 09.2019

Senior Manager

FedEx Ground
06.2000 - 03.2014

Some College (No Degree) - Business Administration And Management

Ohio Christian University

Some College (No Degree) - Pre-ministerial Studies

Rhema Bible College

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