Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Rebekah Johnson

Gentry,AR

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Strong collaborative skills leading to optimum outcomes.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Account Manager 2

JB Hunt Transport
06.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Customer Experience Account Manager

JB Hunt Transport
09.2018 - 06.2023
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Customer Experience Specialist

JB Hunt Transport
11.2017 - 09.2018
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Analyzed scheduling patterns to identify trends and areas for improvement in the appointment booking process.
  • Developed strong relationships with both internal staff and external clients through effective communication strategies during the scheduling process.
  • Maintained updated records of client contact information, streamlining communication efforts for future appointments.
  • Managed filing system, entered data and completed other clerical tasks.

Product and Marketing Specialist

Old Navy
05.2012 - 08.2017
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Worked closely with in-house design team to develop visuals for content.

Education

High School Diploma -

Pea Ridge High School
Pea Ridge, AR
05.2008

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Networking skills

Certification

  • BTGT- Award


  • RAVING FAN


  • Customer Centric- Waller Quad




Awards

  • BTGT- Award -Quarter 2 CE Rally


  • RAVING FAN -Quarter 4 CE Rally


  • Customer Centric- Waller Quad- This is an award presented by my manager and my Director.

June 2023

September 2023

March 2023

Timeline

Customer Experience Account Manager 2

JB Hunt Transport
06.2023 - Current

Customer Experience Account Manager

JB Hunt Transport
09.2018 - 06.2023

Customer Experience Specialist

JB Hunt Transport
11.2017 - 09.2018

Product and Marketing Specialist

Old Navy
05.2012 - 08.2017

High School Diploma -

Pea Ridge High School

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Rebekah Johnson