Rebekah Jurado
San Antonio,TX
Summary
Dynamic sales professional with a proven track record at Spectrum, excelling in customer engagement and upselling strategies. Adept at fostering relationships and resolving conflicts, I consistently exceeded sales goals through exceptional product knowledge and effective communication. Committed to enhancing customer satisfaction and driving revenue growth in fast-paced retail environments.
Overview
4
4
years of professional experience
Work History
Inbound & Retail Sales Representative
Spectrum
San Antonio, TX
08.2022 - 10.2025
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Trained new hires on operational procedures, promoting a cohesive team environment and efficiency.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales through effective merchandising, inventory management, and product knowledge.
- Enhanced customer retention rates by providing exceptional service and support throughout the entire sales process.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Footwear Associate
Dicks Sporing Goods
San Antonio, TX
08.2021 - 01.2022
- Resolved customer inquiries and concerns promptly, contributing to high levels of satisfaction and loyalty.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Trained new hires on store policies, department specific tasks, and customer service expectations to ensure a seamless transition into the team environment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Consistently met or exceeded individual sales quotas by utilizing effective selling techniques that emphasized the unique benefits of each footwear option.
Education
High School Diploma -
MacArthur High School
San Antonio, TX6 2021
Skills
- Customer engagement
- Upselling strategies
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Conflict resolution
- Policy and procedure adherence
- Product knowledge
- Time management
- Verbal and written communication
- Flexible schedule
- Customer needs assessment
- Sales expertise
- Positive and professional
- Goal driven
- Rentention
- Policy explanation
- Compliance
Timeline
Inbound & Retail Sales Representative
Spectrum
08.2022 - 10.2025
Footwear Associate
Dicks Sporing Goods
08.2021 - 01.2022
High School Diploma -
MacArthur High School