Rebekah Lantry-Cumner
Sammamish,WA
Summary
Experienced public library professional with over a decade of service across multiple King County Library System branches, including roles as Page, Library Technical Assistant, and Public Services Assistant. Demonstrates expertise in circulation services, materials handling, readers’ advisory, and patron technology support. Proven ability to manage multiple priorities, resolve patron concerns, and collaborate effectively with staff in dynamic service environments. Adept at troubleshooting Automated Materials Handling (AMH) systems. Committed to empowering underserved populations and delivering empathetic, inclusive service to ensure access to vital library resources for diverse communities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Page
Issaquah Library, Riverview Region, KCLS
01.2023 - Current
- Efficiently shelved returned materials to maintain accurate and accessible collections which has allowed me to develop a strong understanding of cataloguing books and other materials
- Assisted with preparing and shelving hold items to support efficient patron access
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored and replenished printing supplies; resolved minor technical issues to minimize service disruptions
- Performed daily opening and closing routines, securing library spaces and preparing service areas for public use
- Monitored library spaces to ensure safety, cleanliness, and welcoming presentation for patrons
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Public Service Assistant, Substitute Pool
KCLS
01.2016 - 01.2020
- Provided in-person and phone-based assistance with library resources, equipment, programs, and readers’ advisory, supporting patrons across diverse needs
- Troubleshot library technology and assisted patrons with personal devices, offering patient guidance and resolving technical issues efficiently
- Collaborated with branch staff to address patron concerns and incidents, applying KCLS Rules of Conduct to ensure a safe and respectful environment
- Managed Bellevue Library's Makerspace operations, organizing resources, coordinating events, and partnering with presenters, volunteers, and staff to deliver engaging programming
Library Technical Assistant
Sammamish Library, KCLS
01.2013 - 01.2016
- Assisted patrons with borrowing services and locating materials across KCLS branches, including placing holds and navigating the catalog
- Provided in-person and phone-based guidance on library programs, services, and resources, supporting patrons with diverse needs
- Resolved patron account issues with professionalism and discretion, ensuring positive service outcomes
- Operated L2Go Mobile Services vehicles monthly to deliver library access to underserved communities, facilitating outreach and engagement
- Processed library card applications and maintained patron records with accurate contact information.
- Troubleshot Automated Materials Handling (AMH) systems and collaborated with support teams to maintain operational efficiency
- Served on a committee to develop and launch STEM outreach programs for underserved populations, including mobile service delivery and onsite event facilitation
- Contributed to the development of Makerspace initiatives across KCLS, assembling manuals and maker kits to support hands-on learning
- Collaborated with branch staff to implement maker programs and events, tailoring resources to meet community interests and needs
Library Assistant
Bellevue Cluster KCLS
01.2011 - 01.2013
- Checked in and out library materials to support efficient circulation and patron access
- Directed patrons to appropriate programs, services, and resources, enhancing engagement and awareness
- Shelved and maintained hold materials with accuracy and timeliness to ensure smooth retrieval
- Responded to phone and in-person inquiries regarding library services, policies, and procedures, delivering clear and courteous information
- Processed library card applications, enabling new patrons to access library resources and services
Page
Sammamish Library, KCLS
01.2009 - 01.2011
- Shelved hold items and general library materials with accuracy and efficiency to support timely patron access
- Assisted with setup and takedown of library programs, ensuring smooth operations and welcoming environments
- Performed routine cleaning and organization tasks to maintain safe, orderly, and visually appealing public spaces
Education
Library Services Certificate -
Highline Community College
DesMoines, WALibrary Technical Services Certificate -
Highline Community College
DesMoines, WABachelor of Arts -
University of Newcastle
NSW, AustraliaOpen Foundations Course - undefined
University of Newcastle
Associate of Fine Arts -
Technical College, Western Sydney
NSW, AustraliaSkills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Professional Phone Etiquette & Patron Communication
- Data Entry & Information Management
- Exceptional Organization & Multitasking
- Adaptability in Fast-Paced Environments
- Incident Reporting & Conflict Resolution
- Teamwork & Cross-departmental Collaboration
- Makerspace & STEM Program Facilitation
- Excellent Written & Verbal Communication
Accomplishments
- Served on a committee to develop and launch STEM outreach programs for underserved communities, including driving mobile service vehicles and facilitating onsite events.
- Contributed to the development of Makerspace initiatives across KCLS by assembling instructional manuals, creating maker kits, and supporting program implementation in branch libraries.
Certification
- KCLS Onboarding and Orientation Training for All Staff and Library Page
- Foundations of Reference Service
- Genealogy Resources for Public Library Staff
- Non-Violent Crisis Management
- Intercultural Communication in the Library
- LTA/PSA Technology
- Prepare Training
- Readers’ Advisory Tips, Tools and Trick
- AMH Troubleshooting Training
- Cultural Awareness and Diversity
- Mobile Services Driver Training
Library Services Professional Development
- STEM Outreach Planning Committee
- WALE Conference – 2012 & 2013
- ALA Midwinter, Seattle – Jan 2013
- Library Services Certificate Highline College, WA
- Library Technical Services Certificate Highline College, WA
Timeline
Page
Issaquah Library, Riverview Region, KCLS
01.2023 - Current
Public Service Assistant, Substitute Pool
KCLS
01.2016 - 01.2020
Library Technical Assistant
Sammamish Library, KCLS
01.2013 - 01.2016
Library Assistant
Bellevue Cluster KCLS
01.2011 - 01.2013
Page
Sammamish Library, KCLS
01.2009 - 01.2011
Open Foundations Course - undefined
University of Newcastle
Library Services Certificate -
Highline Community College
Library Technical Services Certificate -
Highline Community College
Bachelor of Arts -
University of Newcastle
Associate of Fine Arts -
Technical College, Western Sydney
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