Rebekah Losey
Eaton Rapids
Summary
Dynamic and organized professional with extensive experience at Michigan Surgical Center and in the hospitality industry. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in data entry and multi-line telephone operation, consistently streamlining operations and fostering positive relationships with clients and colleagues.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Receptionist
Michigan Surgical Center
08.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
Server
The English Inn
08.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Finleys American Grill and Smokehouse
03.1990 - 08.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
No Degree - Massage Therapy
Lansing Community College
Lansing, MIHigh School Diploma -
Leslie High School
Leslie, MI06-1991
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Office administration
- Schedule management
- Multi-line telephone operation
- Clerical support
- Professional demeanor
Certification
- BSL certification current
Timeline
Receptionist
Michigan Surgical Center
08.2019 - Current
Server
The English Inn
08.2018 - 07.2019
Server
Finleys American Grill and Smokehouse
03.1990 - 08.2018
No Degree - Massage Therapy
Lansing Community College
High School Diploma -
Leslie High School
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