Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Rebekah Marshall

AKRON,OH

Summary

Attentive Assistant brings experience working as support staff for Roofing company. Focused on building excellent rapport with others, providing inventory support and working on multiple projects simultaneously. Assists team of office professionals with administrative and organizational needs. Dedicated to supporting business, agency and private legal transactions as an impartial and sound witness. Proven skills in spotting signs of coercion or fraud before notarizing documents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CVScaremark
Solon , OH
10.2022 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Mobile Notary and Loan Signing Agent

independent contractor
Akron, OH
09.2018 - Current
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Asked signers about validity of information contained in documents.
  • Documented transactions in notary journal to maintained permanent records.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Office Assistant

Jonke roofing company
Wadsworth, OH
06.2008 - 06.2013
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Organized training materials and user manuals to promote onboarding sessions.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Developed organizational filing systems for confidential customer records and reports.

Education

High School Diploma -

Stow-Munroe Falls High School
Stow, OH
05.1995

Some College (No Degree) - Medical Coding

Edutek College
Stow, OH

Some College (No Degree) - Business Software Technology

Brown Mackie College
Akron, OH

Skills

  • Executive Presentation Development
  • Fraud Reviews
  • Meeting Planning
  • Recordkeeping Skills
  • Professional and Mature
  • Identification Requirements
  • MS word Proficiency
  • Billing and Coding
  • MS Office
  • Relationship Building
  • Organizational Skills
  • Reliable and Trustworthy
  • Basic Math
  • Customer Service
  • Computer Skills
  • People Skills
  • Active Listening
  • Work Ethic
  • Friendly, Positive Attitude

Certification

  • Certified Notary Public, State of Ohio - 2020

Timeline

Customer Service Representative

CVScaremark
10.2022 - 04.2023

Mobile Notary and Loan Signing Agent

independent contractor
09.2018 - Current

Office Assistant

Jonke roofing company
06.2008 - 06.2013

High School Diploma -

Stow-Munroe Falls High School

Some College (No Degree) - Medical Coding

Edutek College

Some College (No Degree) - Business Software Technology

Brown Mackie College

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Rebekah Marshall