Rebekah Martinez
Kyle,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A personable Teller with 3 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
6
6
years of professional experience
Work History
Head Teller
Austin Telco Federal Credit Union
San Marcos, TX
12.2021 - Current
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Researched discrepancies between customer balances and bank records for resolution.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Welcomed customers and offered pleasant service during entire transaction.
- Received and counted daily inventories of cash, drafts and checks.
Bank Teller
IBC Bank
San Marcos, TX
11.2020 - 12.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Trained employees on cash drawer operation.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Delivered exceptional service to customers in person or over telephone.
Grocery Checker
HEB Grocery Store
Buda, TX
10.2017 - 09.2020
- Counted change back to customers after transactions were completed.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Operated cash registers efficiently and accurately while processing transactions quickly.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed cash register operations using POS system and processed sales and returns.
Education
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Electronic Banking Knowledge
- Cash Handling Experience
- Teller Support
- Customer Service
- Punctual and Reliable
- Financial Transactions
- 70 Wpm Typing Speed
- Loan Payment Processing
- Vault Security
- Check Verification
Timeline
Head Teller
Austin Telco Federal Credit Union
12.2021 - Current
Bank Teller
IBC Bank
11.2020 - 12.2021
Grocery Checker
HEB Grocery Store
10.2017 - 09.2020
Some College (No Degree) -
Austin Community College
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