Rebekah Martu
Greenfield,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fidelity Investments
Merrimack, NH
09.2025 - Current
- Managed customer inquiries through various communication channels, ensuring timely resolution and satisfaction.
- Developed training materials for new staff, enhancing onboarding process and knowledge retention.
- Analyzed customer feedback to identify trends and implement service improvements, increasing overall client satisfaction.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Key Mngr/Training Coordinator/ Bartender/ Server
Texas Roadhouse Restaurant
Nashua, NH
09.2022 - 08.2025
- Oversaw front-of-house operations, ensuring a seamless guest experience through prompt issue resolution and proactive service.
- Provided leadership and support to servers and bartenders during peak service hours to maintain high standards of efficiency and hospitality.
- Accountable for end-of-day procedures, including restaurant closing duties, cash drawer reconciliation, and verification of daily sales receipts.
- Coordinated scheduling of training sessions to ensure optimal staff participation and resource availability.
- Monitored trainee performance and provided constructive feedback to improve skills and service quality.
- Collaborated with management to identify training needs based on operational goals and employee feedback.
- Delivered high-quality food and beverage service to guests, ensuring a positive dining experience through attentive and efficient hospitality.
Head Bartender
TGI Fridays
Amherst
06.2017 - 06.2022
- Managed bartender scheduling to ensure optimal shift coverage and smooth operational flow during all service hours.
- Trained and mentored new bartenders in cocktail preparation and customer service techniques.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
06-2029
High School - undefined
ConVal Regional High School
PeterboroughSkills
- Verbal and written communication
- New hire on-boarding
- Employee engagement
- Attention to detail
- Relationship building
- Presentation
- Coaching and mentoring
- Performance evaluation
- Staffing and workflow planning
- Decision-making
- Critical thinking
- Schedule management
Timeline
Customer Service Representative
Fidelity Investments
09.2025 - Current
Key Mngr/Training Coordinator/ Bartender/ Server
Texas Roadhouse Restaurant
09.2022 - 08.2025
Head Bartender
TGI Fridays
06.2017 - 06.2022
High School - undefined
ConVal Regional High School
Bachelor of Science - Human Resource Management
Southern New Hampshire University