Rebekah McNelly
Ridgecrest,CA
Summary
Accomplished Nail Technician with expertise in gel application and customer service, previously with Brian Danielsson D.D.S. Excel in relationship building and appointment management, enhancing client satisfaction. Proven track record in streamlining operations and fostering team collaboration, ensuring a seamless and professional client experience.
Overview
9
9
years of professional experience
Work History
Nail Technician
Self Employed Writer
Ridgecrest
01.2017 - Current
- Performed detailed nail care treatments, ensuring a relaxing and enjoyable experience for clients.
- Conducted regular cleaning and sanitation of tools and work area to promote a safe and productive environment.
- Guided clients in understanding nail care essentials and appropriate product usage for enhanced results.
- Executed design concepts for nail art, ensuring alignment with client preferences and trends.
- Streamlined scheduling and appointment bookings, ensuring seamless workflow management.
- Monitored and organized inventory levels of nail products and supplies to enhance operational efficiency.
- Developed and maintained strong client rapport, focusing on long-term business retention.
- Customized strategies to effectively accommodate a variety of client requirements and preferences.
- Developed and maintained strong client relationships by utilizing superior customer service and communication abilities.
- Nurtured customer connections to build trust and improve overall satisfaction levels.
- Conducted thorough sterilization and sanitation of beauty tools and equipment, reinforcing commitment to client safety and hygiene.
- Conducted regular inspections and sanitation procedures to uphold industry hygiene standards in the workspace.
- Collaborated with management to resolve important customer issues and improve overall satisfaction.
- Conducted regular cleaning of workstation and ensured adequate stock levels in assigned workspace to promote a tidy and efficient office and spa environment.
- Crafted personalized nail art creations with acrylics, gels, and glitters, ensuring a tailored experience for each client.
- Streamlined appointment management processes to ensure timely and organized client interactions.
- Balanced multiple client needs through strategic time management, ensuring consistent service quality and punctuality.
- Streamlined salon operations through effective handling of administrative responsibilities, encompassing phone support, appointment management, and transaction assistance.
- Executed targeted promotional strategies on social media and cultivated referrals to expand salon's client base.
- Achieved positive client feedback by delivering exceptional service characterized by meticulous attention to detail and a personable approach.
Front Office Receptionist
Brian Danielsson D.D.S.
Ridgecrest, CA
07.2018 - 01.2019
- Managed patient scheduling and appointment confirmations, ensuring optimal office flow.
- Greeted patients warmly and facilitated check-in processes to enhance customer experience.
- Coordinated communication between dental staff and patients regarding treatment plans and insurance inquiries.
- Maintained organized patient records and updated electronic health records for accuracy and compliance.
- Trained new reception staff on office procedures, enhancing team efficiency and service quality.
- Handled multi-line phone systems effectively, providing timely responses to patient inquiries and concerns.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Education
Dental Assistant Certificate - Dental Assistant
Dentist House Dental Assistant Program
Ridgecrest, CANail Technician
Bridges Beauty College
Victorville, CA08.2017
Skills
- Customer service
- Time management
- Problem-solving skills
- Appointment management
- Relationship building
- Team collaboration
- Verbal and written communication
- Gel application
- Acrylic nails
- Pedicures
Timeline
Front Office Receptionist
Brian Danielsson D.D.S.
07.2018 - 01.2019
Nail Technician
Self Employed Writer
01.2017 - Current
Dental Assistant Certificate - Dental Assistant
Dentist House Dental Assistant Program
Nail Technician
Bridges Beauty College