Rebekah Patterson
Order Entry Specialist
Hopkins,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Whole Foods Market
Columbia, SC
09.2021 - 05.2022
- Provided superior customer experience in order to to build loyal customer base
- Collaborated with management to come up with proactive customer service solutions and put them into action
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Delivered excellent customer service resulting in consistent 95% customer satisfaction rating
Customer Service Representative
Amazon
01.2016 - 08.2016
- Provided each customer with high levels of service, paving way for future business opportunities
- Expressed gratitude for business and invited/encouraged customers to return
- Looked at customer account information to figure out what was wrong and how to fix it
- Answered customer calls promptly to avoid long wait times on hold
Education
Medical Billing and Coding - Certification - Medical Billing And Coding
Purdue University Global
Online 06.2019 - 06.2020
Skills
Medical terminology knowledge
Creative problem solving
Technical Support
Professional telephone demeanor
Order fulfillment
Written and verbal communication
Typing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Tell your heart that the fear of suffering is worse than the suffering itself.
Paulo Coelho
Timeline
Customer Service Representative
Whole Foods Market
09.2021 - 05.2022
Medical Billing and Coding - Certification - Medical Billing And Coding
Purdue University Global
06.2019 - 06.2020
Customer Service Representative
Amazon
01.2016 - 08.2016