REBEKAH PEREZ

Increased office efficiency by modernizing document organization systems and effectively implementing workable solutions.

• Processed invoicing and resolved accounts receivables discrepancies to ensure accurate financial records.
• Managed and efficiently redirected high call volume using central phone system.
• Organized paper and electronic filing systems, routing documents and managing communications for efficient workflow.
• Recommended and implemented process changes, enhancing accuracy and quality of service delivery.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Assisted with diverse special projects to support team objectives.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Supported coworkers and staff members with special tasks daily.

• Processed paperwork for incoming students to ensure timely enrollment
• Viewed and verified transcripts for accuracy and for transferable credits
• Requested and processed student transcripts from the registrar's office.
• Maintained files for new and continuing students
• Performed audits of the files to move to registrar's office
• Managed and updated records for veteran students in the database.

• Coordinated mailroom workflow, delegating tasks to optimize team efficiency.
• Verified proper distribution of incoming mail to correct individuals and departments.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Released registered and special delivery letters and packages to recipients, ensuring accurate signature collection for accountability.
• Sorted and distributed mail to mailboxes and post office boxes with a focus on accuracy and timely delivery.
• Provided backup to front desk, assisting with tasks during employee absences.
• Coordinated administrative support for university office operations and daily workflow.
• Managed calendars, meetings, and travel arrangements for Troy University staff.
• Prepared correspondence, reports, and forms using university standards.

• Support for Sales Reps and European Customers Managed billing disputes for all European countries.
• Resolved billing complaints for European customers in a timely manner.
• Led global network operations for AT&T Global Networks service delivery
• Coordinated cross-functional teams across network, engineering, and customer support
• Managed incident escalation for enterprise connectivity and critical outages

• Assisted new customers in navigating leasing options, Presented customers with alternative living arrangements tailored to their needs , Performed administrative duties to ensure smooth leasing operations, Coordinated and organized events for clients.
• Conducted apartment tours for prospective residents at Fairway Oaks Apartment.
• Processed rental applications and verified resident screening documents.
• Prepared lease agreements and explained community policies to residents.

• Assisted new customers in understanding services offered, Facilitated upgrades from basic service to full phone packages, enhancing customer satisfaction, changed their current phone provider to Z-Tel.
• Prospected new clients for Trident International Marketing through calls and outreach.
• Presented marketing offerings to prospects using clear product and service explanations.
• Qualified leads and matched client needs with available campaign solutions.

• Assisted sales representatives and customer care teams with inquiries and support.. Worked with LEC for cut off dates on listings to be published for Business accounts.
• Entered data for listing changes, ordered phone books and specifications for business customers, and managed complex accounts as the primary contact for high-profile clients.
• Managed product listings for Xpedious Communications across ecommerce channels.
• Updated listing titles, descriptions, and keywords for telecom products.
• Verified pricing, inventory, and availability across sales platforms.