Rebekah Perry
Lewisville,ID
Summary
Accomplished General Manager at Dunkin' Brands with a proven track record in operations management and leadership, enhancing sales profitability and team cohesion. Excelled in problem resolution and operations management, achieving high client and employee satisfaction. Skilled in fostering strong partnerships and executing strategies that drive results.
Overview
12
12
years of professional experience
Work History
General Manager
Dunkin' Brands
01.2023 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Representative
811
08.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Dave and Buster's
03.2012 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Frisco High School
Frisco, TXSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Dunkin' Brands
01.2023 - 08.2024
Customer Service Representative
811
08.2015 - 03.2017
Server
Dave and Buster's
03.2012 - 05.2014
High School Diploma -
Frisco High School
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