Rebekah Proctor
Walker,MI
Overview
9
9
years of professional experience
Work History
Sr. Patient Access Specialist
Infusion Associates
10.2022 - Current
- Collaborating with clinical staff to ensure seamless coordination of care for patients.
- Leading effective team huddles requires focusing on creating a concise, informative, and engaging environment.
- Equipping new hires with the necessary skills and knowledge essential for their success and your organization's overall performance.
- Building a strong relationship between Infusion Associates and White Glove Offices.
- Works collaboratively with co-workers in all departments.
Patient Access Representative
Spectrum Health
12.2021 - 08.2022
- Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines.
- Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Places outbound welcome calls to members to educate them on their benefits as needed. Assists walk-in members and agents if assigned by leadership.
- Adheres to established procedure and quality guidelines in support of Priority Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence.
- Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule.
Material Coordinator
Spectrum Health
12.2020 - 12.2021
- Managed receiving operations and proper storage of incoming materials.
- Requisitioned materials to restock inventory and obtain goods for each unit.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Lead Infant Teacher
Rockford Childcare Learning Center
07.2018 - 10.2019
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted development of social, emotional and communication skills in infants.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
Lead Infant Teacher
Bright Futures
06.2016 - 05.2017
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted development of social, emotional and communication skills in infants.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Special Events Coordinator
Tri-Cities YMCA
02.2015 - 05.2016
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Supervised staff during events, including tracking positions and maintaining efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Coordinated schedules and timelines for all events.
Education
Bachelor of Arts - Human Development And Family Studies
American Public University System
Charles Town, WV08.2020
Skills
- Time management
- Problem-Solving
- Communication
- Organization
- Teamwork
- Flexibility
Timeline
Sr. Patient Access Specialist
Infusion Associates
10.2022 - Current
Patient Access Representative
Spectrum Health
12.2021 - 08.2022
Material Coordinator
Spectrum Health
12.2020 - 12.2021
Lead Infant Teacher
Rockford Childcare Learning Center
07.2018 - 10.2019
Lead Infant Teacher
Bright Futures
06.2016 - 05.2017
Special Events Coordinator
Tri-Cities YMCA
02.2015 - 05.2016
Bachelor of Arts - Human Development And Family Studies
American Public University System
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