Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rebekah Qualman

Burns ,TN

Summary

Dynamic Certified Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and insurance processing. Recognized for enhancing customer satisfaction through exceptional service and attention to detail. Skilled in inventory management and team collaboration, ensuring compliance with pharmacy regulations while fostering a positive work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS Pharmacy
07.2024 - Current
  • Assisted in medication preparation and labeling for accurate dispensing.
  • Supported inventory management by tracking stock levels and expiration dates.
  • Learned to operate pharmacy software for prescription processing and patient records.
  • Provided customer service by answering inquiries and addressing patient concerns.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Assistant Manager

Dollar General
04.2022 - 05.2024
  • Assisted in daily operations management to enhance store efficiency and customer service.
  • Coordinated inventory management processes, reducing stock discrepancies and improving accuracy.
  • Trained and mentored new staff on company policies, operational procedures, and customer engagement techniques.
  • Implemented promotional displays to increase product visibility and drive sales growth within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Pharmacy Technician

CVS Pharmacy
12.2021 - 04.2022
  • Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
  • Assisted pharmacists in managing inventory and maintaining optimal stock levels of medications.
  • Entered prescription orders into pharmacy management system, ensuring data accuracy and compliance.
  • Provided excellent customer service by addressing inquiries and resolving issues efficiently.

Online Grocery Associate

Walmart
02.2021 - 12.2021
  • Managed inventory levels to ensure product availability and minimize waste.
  • Operated online order fulfillment systems to efficiently process customer requests.
  • Trained new associates on best practices for online grocery operations and customer service standards.
  • Collaborated with team members to enhance workflow efficiency and improve order accuracy.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Loaded and unloaded orders at customer's homes or locations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Education

High School Diploma - General Studies

Dickson County Adult Education
Dickson, TN
05.2014

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support
  • Prescription interpretation
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance verification
  • Pharmacy law compliance
  • Advanced math skills
  • Inventory management
  • Updating medication histories
  • Prescription verification
  • Multitasking and organization
  • Empathy and patience
  • Quality assurance and control
  • Proper labeling procedures
  • Medication storage
  • Point of sale systems proficiency
  • Refill requests
  • Stocking medications
  • Answering customer questions
  • Supply restocking
  • Certified pharmacy technician (cpht)
  • Cash register operations
  • Relationship building
  • Insurance processing

Certification

Certified pharmacy technician

Very experienced in vaccine administration

Additional Information

I am in the start up process of my own business. My business name is Eternal Ember. I make my own candles, wax melts, and room sprays. Eventually I will expand into body scrubs, body butters, soaps, and possibly one day expanding into t-shirts, and personalized cups. I stay busy all day every day, even in my off time I'm working on my business. I am showing my teenagers that you never stop learning and improving on yourself every day!

Timeline

Certified Pharmacy Technician

CVS Pharmacy
07.2024 - Current

Assistant Manager

Dollar General
04.2022 - 05.2024

Pharmacy Technician

CVS Pharmacy
12.2021 - 04.2022

Online Grocery Associate

Walmart
02.2021 - 12.2021

High School Diploma - General Studies

Dickson County Adult Education

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Rebekah Qualman