Rebekah Ritter
Plano,TX
Summary
Dynamic professional with over 5 years of experience in leadership and customer service roles, excelling in team management and operational efficiency. Proven ability to enforce compliance with health and safety regulations while maintaining high standards of quality assurance. Expertise in scheduling, recruitment, and onboarding processes has led to improved team performance and customer satisfaction. Adept at fostering positive relationships with clients and team members alike, ensuring a collaborative and productive work environment. Committed to continuous improvement and adapting strategies to meet evolving organizational needs.
Overview
6
6
years of professional experience
Work History
Patient care representative
TMC healthcare
Tucson, Az
07.2026 - Current
- Assisted with billing questions and directed patients to appropriate financial resources Verified insurance eligibility, benefits, and prior authorizations Managed high-volume phone calls, messages, and referrals efficiently Coordinated communication between patients, providers, and clinical staff Followed HIPAA and organizational policies to protect patient privacy Demonstrated strong multitasking and time-management skills in a fast-paced healthcare setting Utilized EMR systems such as Epic, Cerner, or Athena (customize if applicable) Maintained a calm and professional demeanor in high-stress situations Supported quality patient experiences by resolving concerns promptly and professionally Scheduled, confirmed, and rescheduled patient appointments across multiple providers and departments Managed high-volume inbound and outbound calls to coordinate appointment availability Optimized provider schedules to reduce gaps, cancellations, and wait times Notified patients of appointment changes, preparation instructions, and follow-up visits Provided professional and courteous assistance to patients while addressing scheduling concerns Explained appointment procedures, visit requirements, and clinic policies Routed urgent calls and escalated scheduling conflicts appropriately Entered and updated appointment data accurately in electronic scheduling and medical record systems Verified patient demographics and contact information at time of scheduling Maintained accurate documentation in compliance with HIPAA regulations Coordinated schedules with clinical staff, providers, and referral departments Processed referrals and ensured required documentation was received prior to appointments Monitored provider availability and adjusted schedules as needed
Cleaning Team Leader
T&M
Tucson
01.2024 - 07.2026
- Conducted regular inspections to ensure that work was completed according to standards. Swept and damp-mopped private stairways and hallways. Enforced company policies among all employees involved in cleaning operations. Worked closely with management to develop strategies for improving efficiency within the cleaning department. Planned daily tasks for each cleaner as well as long-term goals for the team as a whole. Provided guidance to cleaners on proper cleaning techniques and procedures. Created detailed instructions for how to use various pieces of equipment safely and effectively. Developed and maintained a positive working environment for all team members. Created schedules, shift reports and other business documentation to coordinate housekeeping needs. Sanitized and cleaned sinks, mirrors, toilets and showers. Polished furniture and room accessories to keep all areas bright and fresh. Monitored fuel level throughout shift and refueled when necessary. Provided excellent customer service by answering inquiries about products or services being delivered. Assisted warehouse personnel in packing orders when necessary. Maintained accurate records of goods delivered and collected payments as required. Ensured accurate completion of all paperwork associated with deliveries.
Customer Service Agent
Amazon Pharmacy
Tucson
09.2022 - 10.2023
- Processed refunds, returns, exchanges, and order cancellations according to policy. Tracked orders from placement to delivery using internal systems. Followed up with customers via phone or email after purchase was made to ensure satisfaction. Resolved customer complaints quickly and efficiently. Maintained a high level of customer satisfaction by providing accurate and helpful responses. Developed and maintained relationships with customers to ensure repeat business. Analyzed market trends to identify potential sales opportunities. Identified areas of improvement in existing processes and implemented solutions accordingly. Negotiated pricing contracts with customers to maximize profits.
Sales Representative
Verizon Wireless
Tucson
07.2021 - 08.2022
- Maintained accurate records of all sales and prospecting activities. Reviewed monthly performance against targets set by management team. Answered inquiries from prospective customers regarding features of products and services offered. Provided technical support for customers using the company's products or services. Generated new sales leads through cold calling and networking activities. Researched competitors' products, prices, and sales techniques. Listened to customer needs to identify and recommend best products and services.
Human Resources Administration
Amazon, Red letter logistics
Tucson
03.2020 - 03.2021
- Collaborated with Human Resources to facilitate new hire onboarding paperwork distribution. Worked closely with Human Resources team in recruiting qualified candidates for open positions within Housekeeping Department. Coordinated training sessions on various aspects of Human Resources compliance. Monitored changes in legislation affecting human resources functions such as minimum wage rates or benefits administration. Collaborated with human resources department to ensure compliance with all relevant laws regarding employee health benefits. Answered routine questions from employees regarding policies, procedures or benefits plans; referred complex inquiries to Human Resources staff members when necessary. Ensured compliance with all legal requirements relating to human resources administration. Maintained up-to-date knowledge of company policies and procedures regarding human resources matters. Oversaw human resources functions such as recruitment, employee relations, training and benefits administration. Assisted with preparing weekly payroll records for submission to Human Resources department. Coordinated with the human resources team on staffing issues such as recruitment, onboarding, performance reviews, disciplinary actions. Assisted in developing organizational policies and procedures related to human resources activities. Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction. Developed and implemented human resources strategies to support organizational goals. Served as primary contact for vendors providing technical support services related to Human Resources Information Systems.
Education
State License - Real Estate
Hogan School of Real Estate
Tucson01.2022
Diploma - Medical Assistant
Brown Mackie College
Tucson01.2015
High School diploma - undefined
Catalina Magnet High School
Tucson01.2010
Skills
Strong leadership
Health and safety compliance
Scheduling expertise
Workload prioritization
Quality assurance and control
Customer service
Payroll processing
Supply inventory management
Benefits administration
Staff scheduling
Workforce planning
Background checks coordination
Onboarding and orientation
Recruitment and selection
Internal communications
Timeline
Patient care representative
TMC healthcare
07.2026 - Current
Cleaning Team Leader
T&M
01.2024 - 07.2026
Customer Service Agent
Amazon Pharmacy
09.2022 - 10.2023
Sales Representative
Verizon Wireless
07.2021 - 08.2022
Human Resources Administration
Amazon, Red letter logistics
03.2020 - 03.2021
State License - Real Estate
Hogan School of Real Estate
Diploma - Medical Assistant
Brown Mackie College
High School diploma - undefined
Catalina Magnet High School