Summary
Overview
Work History
Education
Skills
Timeline
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REBEKAH RODRIGUEZ

Jacksonville

Summary

Reliable and adaptable worker with over five years of customer service experience. Skilled in time management, multitasking, and quick learning, while effectively building strong customer and coworker relationships. Currently seeking a broad range of part-time opportunities to support my educational goals, while gaining new experiences, and expanding my skill set.

Overview

5
5
years of professional experience

Work History

Expo/Server

Sugar Factory American Brasserie
Jacksonville
02.2023 - Current
  • Demonstrated leadership and expertise in both Expo and Serving roles, overseeing food operations and ensuring exceptional guest experiences in a high-volume atmosphere.
  • Managed high-volume service, serving large parties of up to 30+ people, while maintaining a high standard of hospitality and professionalism.
  • Proficiency in using Toast POS system to ring and orders, manage multiple tables, and close out tabs efficiently.
  • Strong menu knowledge, including ingredients, cooking methods, and allergen information to accommodate guests needs.
  • Assisted in training new hires in both BOH and serving roles, providing guidance on restaurant standards and practices.

Shift Leader

Walgreens
Jacksonville
11.2022 - 04.2023
  • Supervised daily store operations to ensure smooth and efficient shifts.
  • Assisted in managing staff workflow and delegating tasks to maintain productivity.
  • Responsible for counting registers and balancing cash drawers and store accounts at end of shifts.
  • Supported team with everyday tasks including customer service, truck unloads, and store upkeep.

Server

904 Tacos
11.2020 - 12.2022
  • Operated POS system accurately, handling cash and credit card transactions effectively.
  • Developed a strong rapport with regular patrons, anticipating their preferences and ensuring a consistently exceptional dining experience.
  • Collaborated with kitchen and management teams to streamline service flow and resolve any guest issues or concerns effectively.
  • Contributed to increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Received consistent praise from guests and management for professionalism, attention to detail, and dedication to exceeding expectations.

Server

Salsas Mexican Cuisine & Cantina
06.2020 - 11.2020
  • Provided an attentive, individualized experience to each guest, while simultaneously serving food and beverages promptly.
  • Demonstrated strong menu knowledge by providing recommendations on food and beverage pairings, contributing to increased sales and guest satisfaction.
  • Resolved customer complaints promptly and professionally to ensure an enjoyable dining experience is maintained for the guest.
  • Conducted routine opening and closing tasks to upkeep a clean and safe work environment.
  • Fostered a positive team work environment through effective communication, training, and mentorship of junior staff members.

Education

BACHELORS - CONSTRUCTION MANAGEMENT

UNIVERSITY OF NORTH FLORIDA
05.2026

Skills

  • Bilingual - Spanish
  • Customer service excellence: over 5 years of experience handling customer inquiries, resolving conflicts, and ensuring client satisfaction in high-pressure settings
  • Adaptability and problem-solving: demonstrated ability to handle high stress, de-escalate tense situations, and make quick decisions
  • Team collaboration: successfully worked with diverse teams in the hospitality field
  • Communication: strong verbal and written communication skills, ensuring a smooth operation
  • Multitasking: ability to juggle multiple tasks efficiently while maintaining attention to detail and quality
  • Cultural Awareness & Sensitivity: Extensive experience working with groups from diverse backgrounds, bringing a sense of comfort and inclusivity to everyone

Timeline

Expo/Server

Sugar Factory American Brasserie
02.2023 - Current

Shift Leader

Walgreens
11.2022 - 04.2023

Server

904 Tacos
11.2020 - 12.2022

Server

Salsas Mexican Cuisine & Cantina
06.2020 - 11.2020

BACHELORS - CONSTRUCTION MANAGEMENT

UNIVERSITY OF NORTH FLORIDA

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REBEKAH RODRIGUEZ