Braylon Johnson
Orlando
Summary
Dynamic restaurant professional with extensive experience at Sugar Factory American Brasserie, excelling in high-volume dining. Proven track record in enhancing customer satisfaction through exceptional service and effective team collaboration.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Sugar Factory American Brasserie
04.2021 - 09.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to enhance menu knowledge and improve food presentation.
- Trained new servers on restaurant protocols and service standards for optimal performance.
Restaurant Hostess
Fords Garage
08.2022 - 09.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest experience.
- Coordinated with kitchen and waitstaff to streamline service operations.
- Trained new hostesses on procedures and customer service standards.
Restaurant Server
Red Lobster
12.2021 - 01.2023
- Trained new servers on restaurant protocols and service standards for optimal performance.
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to enhance menu knowledge and improve food presentation.
Education
Associate of Arts - Hospitality Management
Seminole State College of Florida
Sanford, Florida, FL05-2026
Skills
- Customer satisfaction
- Organization
- Guest service
- Menu recommendations
- Menu memorization
- High volume dining
- Alcohol service
- Customer service
- Team collaboration
Timeline
Restaurant Hostess
Fords Garage
08.2022 - 09.2023
Restaurant Server
Red Lobster
12.2021 - 01.2023
Restaurant Server
Sugar Factory American Brasserie
04.2021 - 09.2025
Associate of Arts - Hospitality Management
Seminole State College of Florida