Rebekah Smith
Ledyard,CT
Summary
Multi-talented Retail Store Manager with over 5 years experience boosting sales, promoting customer loyalty, and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees and customers.
Overview
6
6
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
Mashantucket, CT
03.2022 - Current
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Store Team Leader
American Eagle Outfitters, Inc
Milford, CT
02.2021 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
Selling Team Leader
American Eagle Outfitters, Inc
Farmington, CT
07.2020 - 02.2021
- Implemented new working processes to deliver multiple improvements.
- Molded team and embraced change to adapt within dynamic market.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Merchanding Manager
American Eagle Outfitters, Inc
Waterford, CT
02.2019 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Updated pricing and signage to complete product displays and educate customers.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Selling Team Leader
American Eagle Outfitters
Mashantucket, CT
03.2016 - 02.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Norwich Technical High School
Norwich, CT06.2016
Skills
- Time Management
- Energetic
- Loss Prevention Goals Monitoring
- Building Customer Relationships and Loyalty
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Security Practices
- Meeting Sales Goals
Timeline
Store Team Leader
American Eagle Outfitters, Inc
03.2022 - Current
Store Team Leader
American Eagle Outfitters, Inc
02.2021 - 03.2022
Selling Team Leader
American Eagle Outfitters, Inc
07.2020 - 02.2021
Merchanding Manager
American Eagle Outfitters, Inc
02.2019 - 07.2020
Selling Team Leader
American Eagle Outfitters
03.2016 - 02.2019
Norwich Technical High School
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