Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebekah Smith

Enumclaw,WA

Summary

Accomplished Subrogation Coordinator at Farmers Insurance, adept in document management and customer service, enhanced operational workflows and customer satisfaction. Skilled in Microsoft Office, effectively managed multiple projects, ensuring timely completion. Proven track record in improving productivity and maintaining high accuracy levels, demonstrating exceptional relationship-building capabilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Subrogation Coordinator

Farmers Insurance
09.2018 - Current
  • Managed diary timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating subro source and guide wire claim center accurately.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Provided one-on-one training for all new hires.
  • Facilitated conversations between Insureds, claimants and the vendor companies.
  • Assisted all departments in large check projects.

Customer Account Specialist

Boeing Employees Credit Union
09.2016 - 09.2018
  • Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
  • Reduced customer complaints by implementing effective communication strategies.
  • Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
  • Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Subrogation Check Issuer

Farmers Insurance
07.2014 - 09.2016
  • Provided excellent customer service when communicating with insured parties about their claims payments.
  • Demonstrated strong attention to detail while reviewing payment histories, ensuring accuracy of information used.
  • Consistently met or exceeded performance goals set by management regarding both quantity and quality of work produced.
  • Contributed to a positive work environment through active participation in team meetings and training sessions.
  • Streamlined workflow for improved efficiency.

IME Document Processor

MES Solutions
04.2014 - 07.2014
  • Created files and complied documents for independent medical exams.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Streamlined workflow for faster document processing, leading to improved productivity and time management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
  • Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.

Education

High School Diploma -

Federal Way High School
Federal Way, WA

Skills

  • Document Management
  • Microsoft Office
  • SubroSournce and Guidewire
  • Project Support
  • Information Collection
  • Financial Management
  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Certification

  • Insurance adjuster License

Timeline

Subrogation Coordinator

Farmers Insurance
09.2018 - Current

Customer Account Specialist

Boeing Employees Credit Union
09.2016 - 09.2018

Subrogation Check Issuer

Farmers Insurance
07.2014 - 09.2016

IME Document Processor

MES Solutions
04.2014 - 07.2014

High School Diploma -

Federal Way High School

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Rebekah Smith