Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rebekah Sprous

Saint Louis,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Associate Billing Analyst

Charter Spectrum
10.2022 - Current
  • Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during mobile releases.
  • Communicated project updates to stakeholders and executive leadership.
  • Trained new team members on Mobile Release procedures, fostering a collaborative work environment for continuous improvement.
  • Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
  • Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.

Progress Partner

Charter Communications, Spectrum
10.2020 - 10.2022
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained new hires on operating procedures and company services.
  • Cross-trained and backed up other Progress Partners.
  • Prepared and maintained reports and deviations for existing Progress Partners.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Aided colleagues, managers and supervisors through regular communication and assistance.

Dialectical Behavioral Specialist

Children's Hospital Behavioral Health
09.2017 - 10.2020
  • Delivered crisis intervention and assisted families in understanding complexities of mental illness.
  • Used advanced coaching skills and evidence-based practices to establish goals and treatment plans with patients.
  • Provided individualized care and treatment consistent with age and developmental needs of each patient.
  • Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.

Education

STLCC- Associates Degree - Nursing

St. Louis Community Collage
St. Louis
12.2019

Skills

  • Verbal and written communications
  • TeraData, UCM, Jira, Smartsheet
  • Efficient and Detail-Oriented
  • Atlassian
  • Time Management
  • SQL
  • Release planning
  • Work Planning, Multitasking and Prioritization
  • Billing Order Entry

Accomplishments

B.E.S.T Award Winner

Silver Award Winner

Timeline

Associate Billing Analyst

Charter Spectrum
10.2022 - Current

Progress Partner

Charter Communications, Spectrum
10.2020 - 10.2022

Dialectical Behavioral Specialist

Children's Hospital Behavioral Health
09.2017 - 10.2020

STLCC- Associates Degree - Nursing

St. Louis Community Collage

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Rebekah Sprous