Rebekah Wise
Chicago,IL
Summary
Senior Lead and outstanding performer in customer service and Training within Best Buy. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Retail business. Recognized for inspiring management team members to excel and encouraging creative work environments. Experienced with over 10 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
16
16
years of professional experience
1
1
Certification
Work History
GEEK SQUAD LPFR LEAD
Best Buy
09.2008 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established team priorities, maintained schedules and monitored performance.
- Safeguarded employee health by following proper safety protocols during all field work activities, including wearing appropriate protective gear.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Security Officer
American Heritage Protective Services Inc.
12.2013 - 10.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Education
High School Diploma -
Marshall Metro High School
Chicago, IL06.2007
Skills
- Continuous learning mindset
- Safety Protocols Adherence
- Maintenance and troubleshooting
- Problem-Solving
- Multitasking Abilities
Certification
- Certified Security officer, PERC - CARD #129-370061
- Certified Original Fire Arm, REG NO # - 230.12542
- Licensed CDL - CLASS C
Timeline
Security Officer
American Heritage Protective Services Inc.
12.2013 - 10.2014
GEEK SQUAD LPFR LEAD
Best Buy
09.2008 - Current
High School Diploma -
Marshall Metro High School
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