Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Shimmel

Goldsboro,NC

Summary

Hardworking and ambitious individual looking to put my valuable skills to use for the betterment of society and to uphold company values.

Overview

6
6
years of professional experience

Work History

Customer Service Advocate

Target
08.2020 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Completed opening and closing functions to meet operational needs.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Supported accounting department by preparing detailed reports outlining daily cash receipts, deposits, and adjustments as needed.

BARISTA

HOPE COMMUNITY CHURCH
06.2019 - 01.2020
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

FLOATER

ASHEBRIDGE CHILDREN'S ACADEMY
11.2018 - 04.2019
  • Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Logged information regarding naps, feedings, and any medications administered.
  • Assisted in potty training and toilet hygiene.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

NC-PREK TEACHER ASSISTANT

KIDDIE ACADEMY OF HOLLY SPRINGS
02.2018 - 11.2018
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Fostered effective time management skills among students by keeping them on task during independent work sessions.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.
  • Graded assignments and reported individual progress to teacher.

Education

High School Diploma -

HOLLY SPRINGS HIGH SCHOOL
Holly Springs
06.2017

Skills

  • Inventory
  • Cash Handling
  • Scheduling
  • Microsoft
  • Barista Experience
  • Word Processing
  • POS systems expert
  • Teaching/Childcare
  • Time management
  • Multitasking
  • Dependable
  • Customer service

Timeline

Customer Service Advocate

Target
08.2020 - Current

BARISTA

HOPE COMMUNITY CHURCH
06.2019 - 01.2020

FLOATER

ASHEBRIDGE CHILDREN'S ACADEMY
11.2018 - 04.2019

NC-PREK TEACHER ASSISTANT

KIDDIE ACADEMY OF HOLLY SPRINGS
02.2018 - 11.2018

High School Diploma -

HOLLY SPRINGS HIGH SCHOOL

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Rebecca Shimmel