Redacia Polk
Summary
Dynamic phlebotomist with proven expertise at Cross Creek Hospital in venipuncture and patient care. Recognized for maintaining high accuracy in specimen handling and fostering strong patient relationships. Adept at thriving in high-pressure environments while ensuring compliance with HIPAA regulations and infection control protocols. Certified in CPR/BLS, committed to delivering exceptional support.
Overview
4
4
years of professional experience
Work History
BHA/PHLEBOTOMIST
Cross Creek Hospital
Austin, TX
08.2021 - Current
- Collected blood specimens using proper techniques to ensure accuracy and safety.
- Maintained equipment cleanliness and functionality, adhering to hospital protocols.
- Assisted in patient preparation, ensuring comfort and addressing concerns effectively.
- Documented patient information and specimen data accurately in electronic health records.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
Assistant Key Holder
Kielhs Skin Care
Austin, TX
11.2021 - 08.2022
- Assisted in daily store operations, ensuring optimal product presentation and customer engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized retail environment.
- Monitored cash handling procedures to ensure accuracy during transactions and end-of-day reconciliation.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Consistently met personal sales goals while also supporting coworkers in reaching their targets.
- Assisted in achieving sales targets through proactive upselling and cross-selling strategies.
- Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
- Coordinated with fellow staff members to ensure all daily tasks were completed efficiently, contributing to a smooth operation of the store.
Education
No Degree - Nursing
Phlebotomy Training Specialist
Austin, TXSkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Paperwork processing
- HIPAA compliance
- Patient support
- Communication
- Proper labeling
- Phlebotomy technician (PT)
- Decision-making
- Certified in CPR/BLS
Languages
English
Native or Bilingual
Timeline
Assistant Key Holder
Kielhs Skin Care
11.2021 - 08.2022
BHA/PHLEBOTOMIST
Cross Creek Hospital
08.2021 - Current
No Degree - Nursing
Phlebotomy Training Specialist