Skills
Summary
Accomplishments
Work History
Education
Certification
Generic

DARLENE E. WADE

Lehighton,PA

Skills

  • Managed wide variety of customer service and administrative
  • Communications skills
  • Merchandising
  • Client Support
  • Front Desk Agent
  • Center Consultant
  • Diploma
  • Industry~Customer-Service

Summary

Dynamic and results-driven professional seeking to contribute to an organization that fosters growth and innovation. Eager to embrace challenging opportunities that enhance career development while leveraging existing knowledge and skills for mutual success. Committed to delivering high-quality results and adapting to the evolving demands of the industry. Passionate about collaborating with a team that values creativity and continuous improvement.

Accomplishments

Received employee of the month

Work History

Personal Shopper

Walmart
Lehighton, PA
09.2018 - Current
  • Maintained positive relationships with store personnel by being consistently professional and friendly.
  • Listened to customer needs to identify and recommend the best products and services.
  • Satisfied customers orders with quick, accurate service under tight deadlines.
  • Solving customer complaints over the phone and person in a professional manner.
  • Managing inventory
  • Filling Online and Curbside Orders in a timely manner.
  • Primary responsibilities

Center Consultant

FedEx Office
New York, NY
06.2015 - 07.2017
  • Operate printing, binding, copying and graphics equipment efficiently.
  • Process complex orders and provide accurate pricing.
  • Ensure all customer questions and complaints are resolved quickly to the customer's satisfaction.
  • Primary responsibilities

Front Desk Agent

Fairfield Inn & Suites Marriott
Jamaica, NY
01.2013 - 05.2015
  • Processed guest arrivals and departures including all necessary payments.
  • Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy.
  • Communicated with all hotel departments efficiently and maintained the function board in the hotel lobby.
  • Recruited and trained 15 new hires of the guest services team.
  • Primary Responsibilities

Customer and Client Support

AT&T
Rockville Centre, NY
09.2009 - 11.2012
  • Satisfied customers' needs. Solved their problems. Supported team members in serving customers.
  • Participated in store operation tasks, Such as cleaning, organizing, and merchandising.
  • Adhered to AT&T's Code of Conduct, Dress Code and Values.

Education

High school graduate or equivalency certificate (GED) -

Teachers Preparatory High School
Brooklyn, NY
06.2009

Certification

  • Certified Customer service specialist, Walmart - 6 years

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