Redding Welch
Phoenix,AZ
Summary
Cultivated long-term client relationships and identified business growth opportunities to elevate customer satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Dasher
DoorDash
Phoenix, AZ
04.2026 - Current
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Navigated optimal routes using GPS technology to minimize delivery time and enhance customer satisfaction.
- Maintained communication with customers regarding order status, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline delivery processes, improving overall workflow efficiency.
National Sales Manager
Upon Innovation
US
09.2024 - 11.2025
- Overseeing sales activities across the US and Canada, setting and achieving sales targets, developing strategies to drive revenue and generate profit.
- Identified new opportunities for business growth by researching markets and consumers in specific regions or territories.
- Negotiated contracts with clients and other business partners to establish long-term relationships.
- Traveled extensively to customers' sites to meet with decision-makers and discuss product offerings.
- Met regularly with managers to discuss account status, identify opportunities for growth and create action plans for improvement.
Guest Experience Supervisor
Fairmont Scottsdale Princess
US
03.2023 - 09.2024
- Resolved customer inquiries and complaints in a timely manner.
- Ensured compliance with all applicable laws regarding food safety and sanitation practices.
- Analyzed customer feedback data to create actionable plans for increasing guest satisfaction levels.
Service Manager
Cien Agaves
US
03.2022 - 03.2023
- Overseeing daily operations of a restaurant, ensuring customer satisfaction, handling administrative tasks, budgeting, paying invoices for inventory. Hiring, training, and ensuring a smooth flow of service for both front of house and back of the house.
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Provided exceptional customer service to ensure satisfaction and loyalty.
Bartender
Modern Margarita
US
11.2020 - 03.2022
- Efficiently managed multiple tasks simultaneously while maintaining a professional.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Bartender
Tacos Tequila Whiskey
US
04.2016 - 10.2019
- Provide excellent customer service by being friendly, knowledgeable, and attentive to guests' needs. Assist in preparing the grand opening as well as bar training for all associates.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Assessed bar inventory and completed requisition sheets to restock supplies.
Education
Diploma - undefined
Washburn Rural High School
Skills
- Assisted in resolving customer complaints effectively
- Provided support for sales teams to enhance productivity
- Managed relations with guests to ensure satisfaction
- Represented brand values consistently in all interactions
- Delivered exceptional guest services to improve experiences
- Facilitated clear communication with guests to address needs
- Supported customer service initiatives to boost satisfaction
- Demonstrated reliability in all tasks and responsibilities
- Handled multiple tasks efficiently in high-pressure situations
- Maintained an approachable demeanor to foster connections
- Conducted training and coaching sessions for team members
- Cultivated relationships with clients to enhance loyalty
- Managed client relations to maintain positive engagement
Timeline
Dasher
DoorDash
04.2026 - Current
National Sales Manager
Upon Innovation
09.2024 - 11.2025
Guest Experience Supervisor
Fairmont Scottsdale Princess
03.2023 - 09.2024
Service Manager
Cien Agaves
03.2022 - 03.2023
Bartender
Modern Margarita
11.2020 - 03.2022
Bartender
Tacos Tequila Whiskey
04.2016 - 10.2019
Diploma - undefined
Washburn Rural High School