Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scarlet Renova

Long Beach,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Proven leader with a track record of enhancing security and customer satisfaction at Walt Disney Company. Skilled in emergency response and exceptional customer service, adept at problem-solving and team collaboration. Achieved significant improvements in safety protocols and client relations, demonstrating a commitment to excellence and results.

Overview

10
10
years of professional experience

Work History

Security Supervisor/ Event Coordinator

Walt Disney Company
09.2016 - 03.2023
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.

Sales Associate Specialist

Hallmark Gold Crown
09.2013 - 12.2015
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.

VIP Account Specialist

American Express, AMEX
11.2014 - 11.2015
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

AA Humanities, AA Criminal Justice, AA Business - Business Management, Criminal Justice

Barstow Community College
Barstow, CA
12.2025

High School Diploma -

Eisenhower Senior High School
Rialto, CA
06.1993

Skills

  • Team Leadership
  • Security personnel training
  • Store Opening and Closing
  • Emergency Response
  • Exceptional Customer Service
  • Problem-Solving
  • Upselling strategies
  • Teamwork and Collaboration
  • Loss Prevention
  • Interpersonal and written communication
  • Cash Register Operation
  • Policy and Procedure Adherence

Timeline

Security Supervisor/ Event Coordinator

Walt Disney Company
09.2016 - 03.2023

VIP Account Specialist

American Express, AMEX
11.2014 - 11.2015

Sales Associate Specialist

Hallmark Gold Crown
09.2013 - 12.2015

AA Humanities, AA Criminal Justice, AA Business - Business Management, Criminal Justice

Barstow Community College

High School Diploma -

Eisenhower Senior High School

Similar Profiles

CREATE PROFILE
Scarlet Renova