Redgina Cherestal
North Miami Beach,FL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
10
10
years of professional experience
Work History
Floor Supervisor
Four Seasons Hotel
Miami, FL
09.2016 - 02.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customer and residencies, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Customer Service Representative
EHI Holdings
MIAMI, FL
04.2014 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Certified Nursing Assistant
Value Care At Home
DORAL, FL
06.2014 - 12.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Certified Nursing Assistant
SYNERGY HomeCare
Miami, FL
02.2013 - 05.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Associate of Science - Nursing
Miami Lakes Educational Center And Technical College
Hialeah, FL08.2011
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2010
Skills
- Scheduling and Time-Tracking
- Standard Operating Procedures Understanding
- Staff Coaching and Training
- Training Program Improvement
- Nutrition and Diet
- Linen Replacements
- Feeding Assistance
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Emotional and Social Support
- Activities of Daily Living (ADL) Support
- Vital Signs Collection
- Patient Dressing
Languages
Creole
A1
Timeline
Floor Supervisor
Four Seasons Hotel
09.2016 - 02.2022
Certified Nursing Assistant
Value Care At Home
06.2014 - 12.2014
Customer Service Representative
EHI Holdings
04.2014 - 08.2016
Certified Nursing Assistant
SYNERGY HomeCare
02.2013 - 05.2014
Associate of Science - Nursing
Miami Lakes Educational Center And Technical College
High School Diploma -
Miami Northwestern Senior High School
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