Redha Djane
Gaffney,SC
Summary
Entry-level Mechanical Engineer with a Master's in Industrial Management and Mechanical Engineering. Extensive IT experience, skilled in troubleshooting and technical support. Strong leadership and multitasking abilities from event coordination and team management. Fluent in English, French, and Arabic. Committed to using engineering principles for impactful roles across various industries.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Testing Center Associate
ETS Testing Center
01.2023 - 01.2024
- Administered and monitored standardized tests, ensuring compliance with testing protocols and security measures
- Provided technical support for testing equipment and resolved any issues that arose during test administration
- Assisted test-takers with registration, provided instructions, and ensured a smooth testing experience.
Graduate Assistant
Limestone Track and Field Team
- Recruited potential talent and detected promising athletes
- Assisted with translation for French and Arabic-speaking athletes
- Helped with 80% of practice plans, training programs, and meets
- Managed 10 student-athletes, ensuring their development and progress.
Event Supervisor
African Youth Games
07.2018
- Led a team of 10 guides, ensuring smooth operation and coordination during the event
- Supervised the rugby event and managed the entire facility, ensuring safety and efficiency
- Coordinated between different staff members, police, and the fire force department to maintain a secure and organized environment.
IT Specialist
Zonetech
1 2015 - 1 2021
- Diagnosed and repaired over 500 devices, including smartphones, tablets, and computers, with a 95% customer satisfaction rate
- Implemented a new inventory management system, reducing turnaround time by 20%
- Provided technical support and training to staff and customers on the use of various devices and software
- Maintained accurate records of repairs and inventory.
Costumer Service Representative
Phone And Computer Repair Shop
01.2016 - 01.2021
- Resolved technical issues and ensured customer satisfaction.
- Managed inquiries and complaints, achieving high retention rates.
- Trained and supervised junior staff in customer service and troubleshooting.
- Developed strong client relationships, leading to repeat business.
Education
MBA in Management and Leadership -
Limestone University
Gaffney, SCMaster's in Management and Engineering of Industrial Maintenance - undefined
University of Science and Technology Houari Boumedien
Skills
Technical Support: Troubleshooting and repair of smartphones, tablets, and computers
Software Proficiency: Windows, macOS, Android, iOS, MATLAB, AutoCAD, SolidWorks, and various diagnostic tools
Customer Service: Excellent communication skills and customer satisfaction focus
Inventory Management: Efficient handling and tracking of parts and tools
Leadership and Coordination: Experienced in leading teams and coordinating large events
Recruitment and Training: Skilled in identifying talent and developing training programs
Testing Administration: Experience in administering and managing standardized tests
Analytical and Problem-Solving: Strong analytical and problem-solving skills
Organizational Skills: Detail-oriented with strong organizational skills
Conflict Resolution: Capable of effectively managing and resolving conflicts
Websites
Certification
CCNA - Cisco Certified Network Associate entry level
Volunteer Experience
- Meals on Wheels, Assisted in delivering meals to homebound seniors and individuals with disabilities, ensuring they received nutritious food and social interaction., Helped in organizing and preparing meals, maintaining a clean and safe environment.
- Maydat Ramadhan, Volunteered during the Ramadan period, assisting in the distribution of meals and resources to those in need., Participated in organizing community events and outreach programs to support underprivileged families.
Projects
- Design and Optimization of a Suspension System, Led a team of four to design and optimize a suspension system for off-road vehicles., Conducted simulations and prototype testing to validate design performance.
- Troubleshooting and Maintenance of a 3D Printer, Identified and resolved issues with a 3D printer, implemented maintenance procedures. 3D Conception and Motion of a Bike, Utilized CAD software to create a detailed 3D model of a bike., Conducted motion analysis to optimize the bike's performance and ergonomics.
- 3D Conception and Motion for a Selfie Stick, Created a 3D model of a selfie stick and simulated its motion.
Timeline
Testing Center Associate
ETS Testing Center
01.2023 - 01.2024
Event Supervisor
African Youth Games
07.2018
Costumer Service Representative
Phone And Computer Repair Shop
01.2016 - 01.2021
Graduate Assistant
Limestone Track and Field Team
IT Specialist
Zonetech
1 2015 - 1 2021
MBA in Management and Leadership -
Limestone University
Master's in Management and Engineering of Industrial Maintenance - undefined
University of Science and Technology Houari Boumedien
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