Rediet Damte

Evidence Management Application

• Participate in the development and ongoing support of a comprehensive evidence management system.
• Utilized Power Apps to build intuitive user interfaces and Power Automate for streamlined workflows.
• Improved data integrity and accessibility, ensuring critical information is easily tracked and managed.

Findings Management Tool

• Support a findings management tool using Power Apps and Dataverse.
• Enhanced reporting accuracy and compliance tracking, reducing manual errors and improving audit readiness.

Service Intake Portal

• Created and maintained a user-friendly service intake portal to facilitate seamless service requests.
• Employed Power Automate to automate intake process

Portal Access Request System

• Developed a secure portal access request system to manage user authorizations.
• Streamlined access management process using power apps and power automate.
• Significantly reduced authorization processing times and improved security measures.

Action Tracker Applicaiton

• Built a dynamic actio tracker application for managing tasks and actions effectively.
• Enhanced project managment capabilities by providing real-time updates and visibility to all stakeholders.
• Designed and developed canvas apps
• Automated business process using power automate.
• Created dynamic dashboards and reports with Power BI
• I have participated in different application testing to ensure application reliability.
• Implemented security best practices and role-based access control to the app.

• Active listening to the issues reported by the associates or customers and provides quick resolution
• Responds to system alerts and problems
• Opens, troubleshoots, and routes problem tickets
• Identifies, analyzes, and resolves issues including escalations when appropriate
• Document problem resolution utilizing standard procedures/ tools (Knowledge base)
• Completes assigned work in a timely and high-quality manner
• Reports on progress of own deliverables
• Setup Microsoft flow(Power automate) to provide auto approval and status update features based on predefined criteria
• Manage own workload including administrative work for self
• Support and maintain existing SharePoint solutions: Gather change requests from users, apply them in the design process

• Used strong communication skills to collaborate with team members to ensure efficient service
• Experience in developing application in power apps, canvas, model driven app, common data services, SQL, Forms, Sharepoint online, Dynamic 365 CRM, Excel
• Worked on all SDLC(Software Development Life Cycle) which includes gathering and analyzing business requirements functional/ technical specifications designing, developing, testing, deploying the applications and providing production support
• Good experience in implementing agile/ scrum software development methodologies.

• Developed and improved the capabilities of communication with members by having lots of patience
• Received 98% satisfaction rating from customers after completed phone call
• Kept records of customer interactions, processed customer accounts and filed documents
• Collaborated with team to quickly resolve customer complaints with appropriate action
• Effectively managed approximately 30 incoming calls daily.

• Apposit is a software development company committed to the delivery of innovative and high impact technology solutions for businesses and development challenges in Africa, Converted 10-20% trial clients to existed clients by contacting them via email or phone, providing a quick solutions for any issues they face during their 30 day trial
• Interviewed clients to obtain vital case information and support associates.
• Highly contributed in the scale-up of VMS project by delivering training and configuring 300 phones.
• Trained about 100 new clients, and follow up on them as per the companies procedure.
• Created and distributed Application manual documents to clients and colleagues.
• Managed more than 20 calls per day or customer ticket through ticket control systems like Jirra, Service desk, Freshdesk resolve 100%.
• Trained about 100 users in my year of experience from different potential clients and they signed for the contract immediately after their trial.

• Coordinate extra study time for more than 15 students
• Identified and solve students needs by correlating with the head of department and teachers.