Diana Swindell

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.

Parts Ordering

• Verify parts for order via daily work queue & work order entries
• Verify Vendors are correct for orders
  - source parts from various vendors, as needed
  - includes looking on line
  - calling the various vendors
  - identify PO processing needs (online, Smart Equip, or phone)
  - follow up on all PO, Past Due date, Price Discrepancies,

- update PO information obtained via PO Maintenance menu
Receiving Parts

• Open all packages that come in daily - Verify parts on packing list/slip are in parts shipment
• Receiving the Parts via AS400

- put parts on their designated bin

- put parts in a bin for either Parts in, on Rent, or on PO.

- all parts are distributed to their proper locations (shelf or bin)

Warranty

• Maintain the warranty shelf by keeping an inventory of the parts on the shelf for vendor returns
• Work with the Warranty team as needed for obtaining viable information needed for proper returns to vendors

Parts Return

• Parts not needed for a repair, damaged, or defective

- vendor approved returns were processed with packaging,

labeling, setting up package pick up logistics

Inventory

• Via cycle counts weekly via PRD ZF2 CC Application

- monitored inventory adjustments as needed

- submitted to appropriate manager for posting

OSR (Outstanding Service Request

• Coordinate/Process all PO's servicing parts

- tire, seat, windshield repairs & full service, or oil changes

Work Queue

• Maintain all PO's submitted to the queue for approval

- assisted AP with proper processing, price discrepancies, credits

as needed.

- process credits as needed & vendor disputes

Other Miscellaneous Duties

• Establishing Freight pick ups & off loading (Forklift Certified)

- distribution & handling freight deliveries to appropriate vendors

• Cultivated strong client relationships to enhance customer satisfaction and retention.
• Executed product presentations and demonstrations to effectively showcase solutions to potential clients.
• Managed inbound inquiries and processed orders efficiently using CRM software to streamline sales operations.
• Collaborated with marketing team to develop targeted campaigns that increased lead generation efforts.
• Answered customers' questions regarding products, prices, and availability.

Work Orders

• Assisted with customer development/creations

- new Signs & embroidering for professional or personal needs

- entered orders via QuickBooks & excel spreadsheets

- assisted & maintained WO's with receiving & distribution

- vendor outsourcing for orders

- maintained customer quality assurance

• Utilized CRM software to track sales activities and manage customer interactions effectively.

• Demonstrated self-motivation by completing tasks independently in various projects.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Snelling Staffing original hiring source from 10/2014 - 02/2015

Parts Ordering

• Tracked & maintained orders via supply chain
• Created tickets via SAP database & maintained inbound orders
• Assisted outbound service transfers
• Assisted accounting with invoicing, customer & vendors sales
• Ordered valve equipment & facilitated onsite installation
• Managed all orders for office supplies & breakroom essentials

• Developed and maintained strong client relationships through effective communication.
• Managed customer inquiries to ensure timely resolution and satisfaction.
• Coordinated account management tasks, ensuring compliance with company policies.
• Streamlined processes by implementing software tools for improved efficiency.

Software Installations

• Served as a single point of contact for project scheduling
• Collaborated cross-functional teams for projects schedules
• Installed current software via network infrastructure
• Monitored quota-driven orders til resolutions/closures
• Recommend licensing & software requirements to clients
• Established clear operational specifications
• Analyzed client feedback to identify opportunities for service improvements.
• Identified areas or specified areas for licensing needs & requirements
• Coordinate continued performance assurance of software application & automated testing of licensed for future version requirements
• Assisted with order corrections on client & User Center accounts
• Provided educational directions via User Center accounts

TAM (Technical Account Manager)

• Worked with corporations to establish ticketing purchased for technical support
• Reviewed & maintained tickets an Excel spreadsheet
• Provided monthly reports to clients on ticket quantities
• Credited qualified tickets due to hot fixes, system identified issues, or software related upgrades/installation protocols
• Assisted with enrollment & renewals of existing accounts

User Center

• Created & implemented all User Center FAQ's
• Worked with our international corporate office to establish best practices for all step by step instructions