REDON LATA
New York
Summary
LINKS Motivated and hard working young man enthusiastic about applying to this position.A great teamworker. More than 3 years of experience with client service. Good written and verbal communication skills . Able to follow instructions. Positive and energetic Teamwork Communication Microsoft office suite Time managment Client service skills
Overview
8
8
years of professional experience
Work History
TRAVEL AGENT
02.2018 - 11.2019
- Worked in a constant way with hotels and airlines
- Resolved complaints, providing fast response to client issues
- Approved and processed refunds and credits
- Responsible for customer service of travelers
- Communicated daily with airlines in behalf of travelers concerning schedule changes
- Trained and coached new agents
TRAVEL AGENT
02.2018 - 11.2019
- Worked in a constant way with hotels and airlines
- Resolved complaints, providing fast response to client issues
- Approved and processed refunds and credits
- Responsible for customer service of travelers
- Communicated daily with airlines in behalf of travelers concerning schedule changes
- Trained and coached new agents.
DELIVERY MANAGER
09.2016 - 01.2018
- Review customer orders and plan and coordinate delivery activities
- Build positive and productive working relationships with customers
- Analyze and troubleshoot delivery issues in a timely fashion
- Manage a delivery team to ensure timely and accurate customer deliveries
- Oversee daily activities of delivery team and provide direction and guidance as needed
- Serve as primary contact for customer inquiries and concerns
- Cash register management
- Maintain inventory
WAITER
08.2011 - 08.2012
- Built strong rapport with regular customers
- Effectively handled multiple different tasks while hall was busy
- Exhibited fine social skills when associating with customers
- Took orders, served and cleaned up
- Responsible for financial transactions and balancing books
Education
Professional master's degree -
UNIVERSITY OF ARTS
Timeline
TRAVEL AGENT
02.2018 - 11.2019
TRAVEL AGENT
02.2018 - 11.2019
DELIVERY MANAGER
09.2016 - 01.2018
WAITER
08.2011 - 08.2012
Professional master's degree -
UNIVERSITY OF ARTS
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