Reece Brookins
Philadelphia,PA
Summary
Results-driven R.S.O.C. Analyst skilled in risk analysis, cybersecurity practices, and process improvement. Ability to analyze data trends to increase improvement in myself and others around me. Was a dynamic Store Manager with a proven ability to increase efficiency when training new staff and continually developing them as their tenure proceeds.
Overview
1
1
Certification
6
6
years of professional experience
Work History
R.S.O.C. Analyst
Asylon
Norristown, PA
01.2026 - Current
- Analyzed trends to support strategic decision-making.
- Perform quality operations for customer satisfaction.
- Work with peers and leadership to ensure situational awareness throughout the team.
- Technical troubleshooting.
Store Manager
OSL Wireless
Philadelphia, PA
03.2024 - 08.2025
- Supervised daily store operations, ensuring company policies and procedures were completed.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels and stock replenishment .
- Developed sales strategies to increase customer engagement and drive sales growth.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and loyalty.
- Wrote up coaching logs and PIPs(performance improvement plans) daily to track and develop new staff.
- Responsible for 4 store locations ensuring they are generating the revenue expected of the company.
Store Manager
Total Wireless
Philadelphia, PA
10.2022 - 03.2024
- Supervised daily store operations, making sure they are completed efficiently and adhere to company policy.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with the clients.
- Managed store employees successfully in fast-paced environments through active communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved schedules & regular payroll submissions for employees.
Shift Leader
Wayfair
Burlington, NJ
02.2020 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with supervisors and other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Ensured company policies and regulations with employees; while reporting feedback to supervision.
- Maintained clean and well-organized bay areas to avoid violations or unnecessary work delays due to hazards.
Education
High School Diploma -
Abraham Lincoln Highschool
Philadelphia, PA05.2019
Skills
- Analytical thinking
- Team collaboration and leadership
- Process improvements
- Risk analysis
- Cybersecurity practices
- Python programming
- Verbal and written communication
- Staff training and development
- Relationship building
Certification
- Part 107
- Google IT/Cybersecurity
- Working on CompTIA Sec+ & CompTIA AutoOPs+
Timeline
R.S.O.C. Analyst
Asylon
01.2026 - Current
Store Manager
OSL Wireless
03.2024 - 08.2025
Store Manager
Total Wireless
10.2022 - 03.2024
Shift Leader
Wayfair
02.2020 - 07.2022
High School Diploma -
Abraham Lincoln Highschool