Reece Hicks
Arcanum,Ohio
Summary
Dynamic IT Technical Support Intern at Midmark with a proven ability in network troubleshooting and exceptional customer service. Successfully managed IT inventory and provided effective remote support, enhancing user satisfaction. Skilled in hardware installation and documentation management, demonstrating a commitment to operational excellence and continuous learning.
Overview
5
5
years of professional experience
Work History
IT Technical Support Intern
Midmark
Versa, OH
09.2022 - Current
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Managed inventory of IT equipment and supplies; reordered when necessary.
- Served as a point of contact for internal staff requiring technical assistance or advice.
- Provided remote support for users located offsite via telephone or online chat services.
- Helped maintain documentation related to IT procedures and processes.
- Created user accounts in active directory as needed by team members or clients.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Upgraded existing hardware components as per company needs.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
Employee
Greenville Technology Inc.
Greenville, Ohio
06.2021 - 09.2022
- Building and producing parts as a manufacturer contracted by Honda
- Assembling of said parts and inspecting of said parts to ensure quality for end user and customer
Intern
Last Flight Calls
Arcanum, Ohio
08.2020 - 05.2021
- Maintained an inventory of product pre shipping
- Processed and refined the product into a usable and clean state for others
- Processed raw material into a product that suited the needs of customers
Education
Bachelor of Science - Cybersecurity
Purdue University
West Lafayette, IN12-2025
Associates of Applied Business -
Edison State Community College
Piqua, Ohio05-2023
High School Diploma -
Arcanum Butler High School
Arcanum, Ohio05.2021
Some College (No Degree) - Cybersecurity
Wright State University
Dayton, OHSkills
- Operations Support
- Project Support
- Ready To Learn
- Network troubleshooting
- Technical support
- Customer service
- Problem solving
- Documentation management
- Effective communication
- Device management
- Hardware installation
- Ticketing systems
- Active directory
Timeline
IT Technical Support Intern
Midmark
09.2022 - Current
Employee
Greenville Technology Inc.
06.2021 - 09.2022
Intern
Last Flight Calls
08.2020 - 05.2021
Bachelor of Science - Cybersecurity
Purdue University
Associates of Applied Business -
Edison State Community College
High School Diploma -
Arcanum Butler High School
Some College (No Degree) - Cybersecurity
Wright State University
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