Reece Hitt
Barista
Jackson,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Personal Shopper
Shipt
Jackson, MI
01.2022 - Current
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Barista Shift Lead
Biggby Coffee
Jackson, MI
06.2020 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Resident Care Aide
Mission Point Health Care Services
Jackson, MI
11.2022 - 04.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Followed nutritional plans to prepare optimal meals.
Education
Registered Nurse
Jackson College
Jackson, MI 01.2023 - Current
High School Diploma -
Western High School
Parma, MI 09.2018 - 05.2022
Skills
Accurate money handling
Sales proficiency
Product knowledge
Delivery management
Customer Relations
Point of sale operation
Store opening and closing
Product and service sales
Till counting
Cash Handling
Stocking and replenishing
Training and Development
Self-Motivated
Teamwork and Collaboration
Cultural Awareness
Timeline
Registered Nurse
Jackson College
01.2023 - Current
Resident Care Aide
Mission Point Health Care Services
11.2022 - 04.2023
Personal Shopper
Shipt
01.2022 - Current
Barista Shift Lead
Biggby Coffee
06.2020 - Current
High School Diploma -
Western High School
09.2018 - 05.2022