Summary
Work History
Education
Skills
Languages
Timeline
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Reece Scoggins

Mount Juliet,TN

Summary

Dynamic customer service professional with a proven track record at a high-end retailer, enhancing client satisfaction and expanding the customer base. Skilled in customer order taking and patient care services coordination, I established performance metrics that drove accountability and improved team efficiency. Committed to delivering exceptional service and fostering collaboration across departments.

Work History

Customer service in retail

  • Increased customer satisfaction by providing professional and effective troubleshooting assistance for cable services issues.
  • Expanded client base by providing exceptional customer service during personal shopping appointments at high-end retailers.
  • Established performance metrics for the customer service team, driving continuous improvement and accountability.
  • Elevated overall collections success rate through proactive collaboration with cross-functional teams such as sales, customer service, and finance departments.

Warehouse stocking

  • Maintained accurate inventory levels through regular stock counts and organization.
  • Operated forklifts and pallet jacks to efficiently move materials within warehouse.
  • Assisted in receiving shipments, verifying contents against packing lists for accuracy.
  • Collaborated with team members to streamline restocking processes and improve efficiency.

Education

Associate of Science - Medicine

Cumberland University
Lebanon, TN
04-2028

Skills

  • Customer order taking
  • Service agreement information
  • Patient care services coordination
  • Customer segmentation insights

Languages

English
Native or Bilingual

Timeline

Customer service in retail

Warehouse stocking

Associate of Science - Medicine

Cumberland University

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