Reed Engle
Malvern
Summary
Developed essential skills in customer-focused environment, excelling at addressing customer needs and resolving issues efficiently. Demonstrated ability to handle high-pressure situations with professionalism and composure. Seeking to transition into a new field where these transferrable skills can drive success and foster positive outcomes.
Overview
4
4
years of professional experience
Work History
Service Associate
Kilwins Chocolates & Ice Cream
05.2025 - 08.2025
- Assisted customers with product inquiries and service requests.
- Learned operational procedures to ensure efficient service delivery.
- Supported team in maintaining cleanliness and organization of service areas.
- Collaborated with team members to resolve customer issues effectively.
- Adapted quickly to new tools and technologies for customer management.
Kids Academy Team Member
Lifetime Fitness Center
01.2022 - 07.2024
- Assisted in planning and executing engaging educational activities for children.
- Instructed different classes of children of all age groups.
- Supported classroom management by maintaining a safe and organized environment.
- Implemented safety protocols to ensure well-being of all participants during activities.
- Actively engaged and monitored over toddlers and children for hours at a time.
Intern
Trinity Wealth Management
05.2024 - 06.2024
- Analyzed financial data for clients with my fellow peers and viewed clients holdings and portfolios.
- Developed Excel models for scenario analysis and financial projections.
- Assisted in preparation of monthly financial statements and reconciliations.
- Watcher over client meetings and took notes on the different topics of discussion.
Education
BBA - Finance
Pennsylvania State University
University Park, PA05-2028
High School Diploma -
Conestoga High School
Berwyn, PA05-2024
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Leadership
- Communication
- Attention to detail
- Multitasking and organization
Timeline
Service Associate
Kilwins Chocolates & Ice Cream
05.2025 - 08.2025
Intern
Trinity Wealth Management
05.2024 - 06.2024
Kids Academy Team Member
Lifetime Fitness Center
01.2022 - 07.2024
BBA - Finance
Pennsylvania State University
High School Diploma -
Conestoga High School
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