Summary
Overview
Work History
Education
Skills
Certification
Recognition
Interests
Timeline
Generic

Reed Frank

Eustis,FL

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Building Science Manager

TopBuild Home Services, Inc.
07.2021 - 03.2025
  • Responsible for covering and monitoring day to day activities and working with our builder partners and field staff in the entire state of Florida.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes including weekly payroll, review scheduling, day to day operations, etc.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed an annual $4m budget effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Certified Rater with experience in plan takeoffs, different platforms of software and in field diagnostic testing.

Building Science Advisor

TopBuild Home Services, Inc.
09.2019 - 06.2021
  • Maintained up-to-date knowledge on building construction codes and regulations, ensuring accurate advice was provided to clients at all times.
  • Overseen day to day operations of our field team ensuring schedules were met, open communication regarding delays, and submittal of all appropriate documentation for our builder partners to achieve certificate of occupancy.
  • Certified Rater with experience in plan takeoffs, different platforms of software and in field diagnostic testing.


QA Manager - Plan Review

TopBuild Home Services, Inc.
01.2010 - 08.2019
  • Responsible for covering and monitoring the plan review completion for the entire company and nation.
  • Average annual capacity through-put was between 10-15k new and revised plan reviews.
  • Increased customer satisfaction with products by ensuring consistent quality across all plan review coordinators.
  • Promoted continuous learning within the Plan Review QA department through regular workshops and trainings focused on evolving industry best practices.
  • Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.

Education

No Degree - Drafting AutoCAD

Jackson Community College
Hillsdale

No Degree - Drafting AutoCAD

Baker College
Jackson

Skills

  • Customer service

  • Team leadership

  • Time management

  • Verbal and written communication

  • Complex Problem-solving

  • Staff training and development

  • Staff management

  • Operations management

  • Performance management

  • Task delegation

  • Relationship building

  • Strategic planning

Certification

Juran Institute's Six Sigma Green Belt, achieved July 2007

Certified Home Energy Rater, achieved February 2011, Credential ID 1091185

Energy Star Certified Homes, achieved July 2015

Florida Water Star Certified, achieved July 2023

DOE ZERH Certified Homes, achieved July 2024

310 HVAC Grading Certified, achieved December 2024

Recognition

Office of the Secretary of Defense, Employer Support of the Guard and Reserve, recognized as a Patriotic Employer for supporting employee participation in America's National Guard and Reserve Force, received this honor in March 2024

Interests

  • Quality family time
  • Adventure Travel
  • Volunteer Work
  • Gym Workouts
  • Playing Sports
  • Backpacking and Hiking
  • Sudoku puzzles

Timeline

Regional Building Science Manager

TopBuild Home Services, Inc.
07.2021 - 03.2025

Building Science Advisor

TopBuild Home Services, Inc.
09.2019 - 06.2021

QA Manager - Plan Review

TopBuild Home Services, Inc.
01.2010 - 08.2019

No Degree - Drafting AutoCAD

Jackson Community College

No Degree - Drafting AutoCAD

Baker College

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Reed Frank