Reeds Thomas
Tech Support/Customer Service
NY
Summary
Remote technical support specialist with experience handling high call volumes. Skilled in troubleshooting issues, guiding users through solutions, and using tools like VPNs and CRM platforms to deliver clear, effective support.
Overview
9
9
years of professional experience
2026
2026
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Customer Service Representative
CVS Health
11.2021 - Current
- Helped customers with orders, prescriptions, and account issues over the phone
- Provided basic technical support for account access, website issues, and app troubleshooting
- Handled a high volume of calls while staying calm and professional
- Used company resources like The Source to find answers and solve problems quickly
- Followed company guidelines to handle sensitive information and protect customer privacy
Sales Representative and Customer Service Specialist
AT&T
12.2018 - 08.2021
- Greet and assist customers with product selection, ensuring a positive shopping experience
- Achieve and exceed monthly sales targets through effective sales techniques
- Provide excellent customer service by addressing inquiries and resolving issues promptly
- Educate customers on the features and benefits of AT&T products and services to drive sales
Site Supervisor
Allied Universal
02.2016 - 09.2018
- Leveraged agility in learning and applying security measures, enhancing tenant safety and community satisfaction
- Delivered exceptional customer experiences by managing complaints and interactions with professionalism and empathy
- Demonstrated strong communication skills, effectively coordinating with FDNY, tenants, and team members during emergencies and daily operations
- Guided tenants through security processes, providing solutions and setting up systems in line with best practices
Education
Bachelor of Science - Computer Science
Skills
Technical Support
Certification
AWS Certified Solutions Architect - Associate
Timeline
Customer Service Representative
CVS Health
11.2021 - Current
Sales Representative and Customer Service Specialist
AT&T
12.2018 - 08.2021
Site Supervisor
Allied Universal
02.2016 - 09.2018
Bachelor of Science - Computer Science
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