Reem Amine
Dearborn,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Joanne Fabrics
01.2022 - 09.2023
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
Real Estate Intern
Remax Real Estate
01.2022 - 08.2022
- Created and organized digital copies of paper contracts and agreements, organizing and securing files according to company policy.
- Reported to agents and supervisors regarding statutory and contract requirements to inform time-sensitive decisions.
- Studied purchase and contract agreements to understand logistics and nuances involved in carrying executed agreements through to completion.
- Supported team members by making copies, obtaining electronic signatures and procuring documents from public records.
Call Center Representative
Meridian Health Care Group
01.2019 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Front of House Team Member
Chic-Fil-A
05.2015 - 01.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Associate of Science -
Henry Ford College
Dearborn, MI01.2025
High School Diploma -
Fordson High School
Dearborn, MI06.2014
Skills
- Client Relationship Management
- Team Leadership
- Brand Promotion
- Real Estate Industry Understanding
- Organization
- Editing/Writing
- Phone Skills
- Arabic
Certification
MI Real Estate Salesperson License
Languages
Arabic
Native or Bilingual
Timeline
Lead Sales Associate
Joanne Fabrics
01.2022 - 09.2023
Real Estate Intern
Remax Real Estate
01.2022 - 08.2022
Call Center Representative
Meridian Health Care Group
01.2019 - 01.2022
Front of House Team Member
Chic-Fil-A
05.2015 - 01.2019
Associate of Science -
Henry Ford College
High School Diploma -
Fordson High School
MI Real Estate Salesperson License
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