Hi, I’m
Reem Elaridi
Richmond,VA
Summary
Customer Service Professional highly skilled in call center management, knowledge retention, and leadership experience. Efficient worker who demonstrates strong time management and prioritization skills. Highly skilled in providing excellent customer support in high call volume environments.
Overview
16
years of professional experience
Work History
Faneuil Inc.
Customer Account Specialist
09.2021 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Teleperformance
Member Service Representative
03.2015 - 05.2018
Job overview
- Accurately document, research, and resolve members billing issues.
- Manage high call volume with and professionalism.
- Always meet or exceeded service and quality standards every review period.
- Educate members on new products, or products that may fit their needs.
- Accurately make adjustments to members policy, upon their request.
- Go above and beyond to resolve members issues.
Keener Communications
Customer Service Agent
05.2013 - 04.2015
Job overview
- Answer calls for employee attendance tracking.
- Answer calls from home health and hospice services.
- Acted as an after-hour receptionist for small businesses.
- Medical answering service.
- HIPAA compliance
Pizza Hut
Shift Manager
02.2008 - 02.2014
Job overview
- Complete daily checklist and procedures for inventory, cash reporting, scheduling, and food safety during shift
- Assist in providing training for new team members
- Make daily bank deposits
- Always provided excellent customer service and set a great example for my crew
Education
Fortis CollegeRichmond, VA
Certification from Licensed Practical Nursing
Huguenot High School Richmond, VA
High School Diploma
2009
Skills
- Skilled in call center operations
- Fast learner
- Effective communication skills
- Strong problem solving aptitude
- Strong verbal and written communication skills
- Outgoing and highly motivated
- Strong computer knowledge
- Excellent typing skills(50 WPM)
Timeline
Customer Account Specialist
Faneuil Inc.
09.2021 - Current
Member Service Representative
Teleperformance
03.2015 - 05.2018
Customer Service Agent
Keener Communications
05.2013 - 04.2015
Shift Manager
Pizza Hut
02.2008 - 02.2014
Fortis College
Certification from Licensed Practical Nursing
Huguenot High School
High School Diploma
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