REEM EL CHAER
Dearborn Heights,MI
Summary
Dynamic Personal Banker with a proven track record at Fifth Third Bank and Chase bank , excelling in relationship building and branch operations. Leveraged bilingual proficiency in English and Arabic to enhance customer satisfaction and drive business growth. Demonstrated exceptional problem-solving abilities and attention to detail, significantly improving operational efficiency and client service standards.
Overview
5
5
years of professional experience
Work History
PERSONAL BANKER
FIFTH THIRD BANK
09.2023 - Current
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Listening effectively to client's needs to ensure reaching their goals.
- Going above and beyond with every interaction to ensure great customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Associate Banker
Chase Bank
12.2019 - 04.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Monitored and verified suspicious activity on customer accounts.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Trained new hires on customer service policies and procedures.
Education
ASSOCIATES - Business Administration
LEBANESE UNIVERSITY
BEIRUT, LEBANON06-2010
CERTIFICATE - BROW TATTOO
NAHED BEAUTY
Garden City, MI04-2024
CERTIFICATE - EYELASHES EXTENTONS
GEMUINELASHES
Southfield, MI06-2024
ESTHETICS
LASH AND COMPANY
Dearborn, MI01-2025
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- English and Arabic fluency
- Problem-solving abilities
- Excellent communication
- Attention to detail
- Cross-selling products
Accomplishments
- Supervised team of 5 staff members while working as lead at Chase bank.
- Resolved product issue through analyzing feedbacks and surveys from customers.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
PERSONAL BANKER
FIFTH THIRD BANK
09.2023 - Current
Associate Banker
Chase Bank
12.2019 - 04.2023
ASSOCIATES - Business Administration
LEBANESE UNIVERSITY
CERTIFICATE - BROW TATTOO
NAHED BEAUTY
CERTIFICATE - EYELASHES EXTENTONS
GEMUINELASHES
ESTHETICS
LASH AND COMPANY
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