Reem Rajeh
Saugus,MA
Summary
Hardworking and motivated branch manager with over 20 years of retail banking experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
VP Multi-Branch Manager II
Salem Five Bank
Stoneham, MA
08.2019 - Current
- Conducted quality, timely performance feedback and performance appraisals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Assistant Manager
Salem Five Bank
Reading, MA
05.2014 - 07.2019
- Collaborated with branch manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assistant Manager
Citizens Bank
05.2005 - 05.2014
- Manage day to day business activities including opening new personal/business accounts.
- Worked closely with customers to understand needs and resolve diverse issues.
- Worked closely with store manager to maintain day-to-day operations.
- Prioritized and delegated tasks for efficient completion within team environment.
Education
Bachelor of Arts - Business Administration And Marketing
San Diego State University
San Diego, CA05.1994
Skills
- Employee Coaching and Motivation
- Performance Evaluations
- Team Leadership
- Salesforce Management
- Relationship Building
- Business Development
Certification
- New England School for Financial Studies Class of 2022
Timeline
VP Multi-Branch Manager II
Salem Five Bank
08.2019 - Current
Assistant Manager
Salem Five Bank
05.2014 - 07.2019
Assistant Manager
Citizens Bank
05.2005 - 05.2014
Bachelor of Arts - Business Administration And Marketing
San Diego State University
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