Multi-Site Branch Manager
Citizens Bank
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Worked with associates and communicated goals to ensure teamwork and collaboration
- Planned and coordinated process improvements and new initiatives, including the introduction of new products and service
- Provided an active presence within the community by networking with organizations and building community relationships to generate new business
- Administered all operations within the branch office
- Oversaw maintenance and retention of existing accounts and opportunities to upsell
- Recruited and trained top-quality candidates to fill vacancies and maximize the team's performance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Generated financial and operational reports to assist management with business strategy.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
