Reema Yako
Riverside,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Caregiver
Home Supportive Services
01.2003 - Current
- Provide in-home care for elderly and disabled patients, including companionship, personal care, transport, and home duties
- Transported clients to shopping, appointments, social outings, and other events
- Maintained upmost professionality and strive for satisfaction in all clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Operations Manager
Low Price Auto Glass
01.2009 - 01.2022
- Cultivated a strong work culture surrounding customer service, power driving, sales, and innovation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed and maintained relationships with external vendors and suppliers.
Wedding Consultant
David's Bridal
11.2005 - 05.2007
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Medical Billing and Coding Specialist
Loma Linda Skin Center
01.2004 - 11.2005
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Certified Medical Assistant
Loma Linda Skin Center
01.2004 - 11.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Certified Medical Assistant -
UEI College
San Bernardino06.2004
Skills
- Staff Management
- Microsoft Office
- Management
- Financial Management
- Business Management Principles
- Incident Response
- Management Training
- Customer Service Best Practices
- Overseeing Employees
- Manage Operations
Certification
- CMA - Certified Medical Assistant
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Aramaic
Native or Bilingual
Timeline
Operations Manager
Low Price Auto Glass
01.2009 - 01.2022
Wedding Consultant
David's Bridal
11.2005 - 05.2007
Medical Billing and Coding Specialist
Loma Linda Skin Center
01.2004 - 11.2005
Certified Medical Assistant
Loma Linda Skin Center
01.2004 - 11.2005
Caregiver
Home Supportive Services
01.2003 - Current
Certified Medical Assistant -
UEI College