Years of customer service experience
Hi, I’m
Reenie Bowers
Program, Events, And Logistics Manager
Richmond,VA
Summary
They/Them Pronouns | Inclusive, adaptable, organized professional events and logistics manager with 15+ years customer service experience. Detail oriented, organized, and proactive with excellent communication skills. Trained facilitator, educator, and coach. Amateur power lifter, momma to two rescue-pitties. Richmond based.
Overview
15
5
Years events and programs management
Work History
Capital One
Tech Summit Program Manager
05.2022 - 04.2024
Job overview
- Owned planning, scheduling, staffing, communications, and full execution of virtual Tech Summit learning experience for 2,500 first-generation college students with 98% satisfaction rate
- Managed all vendor relationships including supply and inventory management of office supplies, program materials, t-shirts and custom branded swag, location contracts, and promotional material printing and distribution
- Allocated and tracked $375,000 program budget including travel, meals, and lodging for staff and Summit attendees as well as program materials, hardware, swag, and thank-you gifts. Ended 2023 financial year $75,000 under-budget allowing roll-over funds to allocate towards special events in 2024
Capital One
On-Site Events Planning | OutFront
06.2023 - 04.2024
Job overview
- Coordinated and promoted 25+ special events for 5,000 member LGBTQ+ employee resource group on Capital One campus
- Developed and executed Pride Drag Show and Runway event including staffing and contracts for performers, vendor management, catering, swag, and signage
- Tracked events and planning efforts in shared drive and managed upkeep of records and meeting minutes
Capital One
Carytown Cafe Ambassador
01.2018 - 05.2022
Job overview
- Ensured excellent hospitality experience for bank and coffee customers through greeting and supporting customers, scheduling appointments, resolving bank customer issues, and providing impromptu tours of Cafe and surrounding shopping district
- Oversaw "Cafe Operations Pod" ensuring accuracy and efficiency in closing and opening procedures, facility maintenance, inventory tracking and upkeep, and biweekly floor coverage schedule
- Organized and executed 50+ large-scale special events including RIFF Opening Night Gala, VAPride Festival, and Carytown Watermelon Festival
- Designed and hand-painted over 100 "A-Frame" promotional signs for weekly events and activities to increase foot traffic and create customer engagement
Taboo
Key Holder and Sales Associate
11.2017 - 02.2022
Job overview
- Assisted customers through boutique personal shopping experience from customer entry to point-of-sale as well as product support and education
- Managed opening and closing procedures including store upkeep, cleaning, inventory tracking and stocking, and cash drawer procedures of over $7,000
- Was "On-Call" to assist with floor coverage and inventory and cash-drawer management as needed during staff shortages
LUSH Cosmetics
Floor Lead and Sales Associate
11.2015 - 01.2018
Job overview
- Guided customers through personal shopping experience including product demos and education, skincare consultations, gift shopping, and point-of-sale experience
- Stocked and maintained inventory including cosmetic products, sundry, fresh-bar materials and flowers, and campaign promotional materials
- Opened and closed store while maintaining shop cleanliness and safety as well as adherence to brand-standard visual merchandisin
Education
VCUartsRichmond, VA
Bachelor of Arts from Cinema
2010.05 - 2014.05 (4 education.years_Label)
Virginia Commonwealth UniversityRichmond, VA
Bachelor of Arts from English
05.2010 - 05.2014
Skills
Inventory and supply management
Customer service
Cleaning and facilities management
Advertising and marketing experience
Fulfillment of merchandise and supply orders
Promotional Material design and distribution
Timeline
On-Site Events Planning | OutFront
Capital One
06.2023 - 04.2024
Tech Summit Program Manager
Capital One
05.2022 - 04.2024
Carytown Cafe Ambassador
Capital One
01.2018 - 05.2022
Key Holder and Sales Associate
Taboo
11.2017 - 02.2022
Floor Lead and Sales Associate
LUSH Cosmetics
11.2015 - 01.2018
VCUarts
Bachelor of Arts from Cinema
2010.05 - 2014.05 (4 education.years_Label)
Virginia Commonwealth University
Bachelor of Arts from English
05.2010 - 05.2014