Re’Erika Carter
New Albany,MS
Summary
Dynamic professional with a proven track record at Advance America, excelling in staff training and customer service. Adept at strategic planning and operational efficiency, I consistently enhanced team performance and improved customer satisfaction through effective communication and problem-solving skills. Committed to fostering growth and achieving organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
CLS Operations Assistant Manager
Advance America
09.2024 - Current
- Improved customer satisfaction with timely resolution of issues and proactive communication.
- Managed a high-performing team, consistently meeting or exceeding performance metrics.
- Assisted in the development of strategic plans for department growth while ensuring alignment with overall business goals.
- Enhanced team performance by providing training and guidance on best practices in CLS operations.
- Mentored junior staff members to support their professional development and growth within the company.
Operator
Olin Winchester
08.2020 - 09.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Insurance Agent
Liberty National Life Insurance Company
03.2022 - 09.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Sales Associate
Walmart
02.2015 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Direct Care Worker
North Mississippi Regional Center
09.2018 - 10.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Remained alert to problems or health issues of clients and competently responded.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
Customer Service Representative
Broadpath
05.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate - Cosmetology
Academy of Hair Design
Grenada, MS11.2018
High School Diploma -
Calhoun City High School
Calhoun City, MS05.2014
Skills
- Staff training and development
- Time management and prioritization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Relationship building
- Operational efficiency
- Training and mentoring
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Employee recruitment and hiring
- Strategic planning
- Time management abilities
- Continuous improvement
- Adaptability
- Quality assurance
- Patient relations
- Basic life support for health care providers (BLS)
- Data analysis
- Budget planning
Timeline
CLS Operations Assistant Manager
Advance America
09.2024 - Current
Insurance Agent
Liberty National Life Insurance Company
03.2022 - 09.2022
Operator
Olin Winchester
08.2020 - 09.2024
Direct Care Worker
North Mississippi Regional Center
09.2018 - 10.2019
Customer Service Representative
Broadpath
05.2015 - 12.2016
Sales Associate
Walmart
02.2015 - 08.2020
Certificate - Cosmetology
Academy of Hair Design
High School Diploma -
Calhoun City High School
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